Job Description
Autoflex Leasing Australasia Pty Ltd – Keilor Park VIC
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RentBuyIt | Melbourne
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We're looking for an experienced Collections Officer to manage overdue payments and customer accounts across our commercial and private customer portfolio.
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This is a hands-on collections role. You'll work directly with customers to resolve missed payments, manage payment arrangements and take appropriate action when accounts remain outstanding.
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Previous collections experience is important.
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The Role
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You'll manage collections across the Rent-to-Own program, ensuring missed payments are identified early, customers are followed up and overdue accounts are brought back on track.
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Collections & Arrears
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Monitor payments across commercial and private customer accounts
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Identify missed payments and act quickly
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Manage the daily missed-payment and arrears lists
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Contact customers by phone, email and SMS
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Understand the reason for non-payment and agree on clear next steps
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Negotiate and manage payment arrangements
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Follow up on commitments and agreed payments
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Escalate overdue accounts when required
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Issue formal notices in line with company processes
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Customer Account Management
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Manage complex and higher-risk customer accounts
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Work with customers to resolve outstanding debt
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Balance fair customer outcomes with protecting the business
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Maintain accurate records of conversations, commitments and collection activity
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Ensure accounts are managed in line with agreed commercial terms
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Reporting & Team Support
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Work closely with finance to manage arrears and debt exposure
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Provide regular updates on overdue accounts, payment arrangements and collection outcomes
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Keep customer records and account notes accurate and up to date
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Support improvements to collection processes and reporting
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Additional Team Support
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From time to time, you may also help with:
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Customer enquiries and onboarding
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Vehicle registrations and compliance records
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Fines, tolls and insurance claims
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Bringing new vehicles into stock
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Keeping customer and vehicle records up to date
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Collections will remain the main focus of the role.
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About You
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To be considered for this role, you must have previous experience in collections or debt recovery.
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Experience managing both commercial and private customer accounts would be highly regarded. Experience in automotive finance, vehicle leasing, consumer finance or asset finance would also be beneficial.
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We're looking for someone who is:
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Experienced in managing arrears, overdue payments and payment arrangements
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Confident having direct and respectful conversations about money
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Firm, fair and persistent with follow-up
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Calm when dealing with difficult or sensitive situations
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Commercially aware and able to identify higher-risk accounts
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Highly organised and accurate with customer records
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Comfortable taking ownership of an account through to resolution
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Confident using Microsoft Office, particularly Excel and Outlook
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Experienced using Salesforce to manage customer accounts and collection activity
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What You'll Get
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Exposure to the automotive finance and fleet industry
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A hands-on collections role with real ownership
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The prospect to manage commercial and private customer accounts
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Close support from senior leadership
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A growing business where you can build your career
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If you have proven collections experience and know how to get overdue accounts back on track, this is a great opportunity to join a growing business and take ownership of an important part of its operations.

📌 Collections Officer (Victoria)
🏢 Autoflex Leasing Australasia
📍 Victoria