Stone and Ceramic Tile Wholesalers – Smithfield NSW

Stone & Ceramic Tile Wholesalers are an established Australian wholesaler, supplying high-end retailers nationwide as well as small‑medium sized retailers. We are exclusive distributors to high-end tile and mosaic brands from Spain and the UAE. As our business continues to grow we're looking for an organised, adaptable and friendly Customer Service Administrator to join our Smithfield team.

About the role

You’ll be the first point of contact for our customers, handling enquiries, processing orders, and supporting our sales and warehouse teams to keep operations running smoothly. This is a hands‑on, varied role suited to someone who enjoys working in a quick paced environment and has high attention to detail.

Key responsibilities
Answer and manage incoming customer calls, emails, and in-person enquiries
Process sales orders, quotes, and invoices accurately and promptly
Liaise with the warehouse and delivery team to coordinate stock availability and dispatch
Maintain accurate customer and order records in the business system
Resolve customer queries and complaints in a professional,



timely manner
Provide product and pricing information to customers and trade clients
Support the sales team with general administrative tasks
Assist with stock reconciliation and follow-up on backorders as needed

What We're Looking For
Previous experience in a customer service or administration role (experience in building supplies, trade, or wholesale industries highly regarded)
Strong communication skills, both written and verbal
Confident using computer systems (MS Office; experience with an ERP/CRM or inventory system is a plus)
Excellent organisational skills and attention to detail
Ability to multitask and prioritise in a rapid-paced environment
A friendly, professional phone manner and a team-oriented attitude
Knowledge of tiles, stone, or building materials is an advantage but not essential

What We Offer
Full-time, stable position with a supportive team
In office parking
On-the-job training and product knowledge development
Friendly work environment
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📌 Customer Service Administrator Sydney (Australia)
🏢 Stone And Ceramic Tile Wholesalers
📍 Australia