OnBundock is a well established counselling, consultancy and coaching practice based in Townsville. We provide psychological and social work services, Employee Assistance Programs, critical incident support, assessments, workshops and training.
We are seeking a capable and highly organised
Office Manager
to oversee the daily operations of our practice and provide leadership and support to our administration team, practitioners and Directors.
This is a varied and trusted position suited to someone who is confident taking responsibility, managing competing priorities and following matters through to resolution.
About the Role
As Office Manager, you will be responsible for ensuring the practice operates efficiently, professionally and in accordance with relevant policies, procedures and compliance requirements.
Your responsibilities will include:
Leading, supporting and supervising the administration team
Coordinating staff rosters, leave and daily workload allocation
Supporting recruitment, onboarding, induction and staff training
Overseeing practitioner schedules, room allocation and appointment capacity
Managing billing, invoicing, outstanding accounts and general financial administration
Supporting payroll processes and maintaining accurate employment records
Monitoring practice performance, workflow and room utilisation
Developing, reviewing and implementing policies and procedures
Coordinating audits, compliance activities and workplace health and safety requirements
Managing service agreements, funding arrangements and third party billing requirements
Supporting EAP services, NDIS administration and other organisational programs
Responding to operational issues and assisting with client concerns
Maintaining privacy,



confidentiality and accurate record keeping practices
Identifying opportunities to improve systems, efficiency and service delivery
Supporting the Directors with business planning, reporting and special projects
Liaising with practitioners, clients, referrers and external stakeholders
About You
We are looking for someone who:
Has experience in office management, practice management or senior administration
Is confident leading and supporting a team
Has robust organisational and time management skills
Can manage multiple priorities in a busy environment
Demonstrates initiative and sound professional judgement
Communicates confidently, respectfully and clearly
Has excellent attention to detail and follows tasks through to completion
Is comfortable managing sensitive and confidential information
Can develop practical systems and improve administrative processes
Is confident using practice management software, Microsoft Office and cloud based systems
Understands the importance of balancing client care, practitioner needs and business requirements
Experience within an allied health, medical, psychology, NDIS or skilled services environment will be highly regarded. Experience with payroll, bookkeeping, debt management, compliance or human resources would also be advantageous.
Why Join OnBundock?
Join a well established and respected Townsville practice
Work in a varied position with genuine responsibility and autonomy
Be part of a collaborative multidisciplinary team
Contribute directly to the ongoing development of the practice
Work within a supportive environment that values wellbeing and professional growth
Receive a comprehensive handover and support during your transition into the role
Access an attractive remuneration package reflective of your skills and experience
#J-*****-Ljbffr

📌 Office Manager (Townsville)
🏢 OnBundock
📍 Townsville