ROLE PURPOSE Deliver high-quality, patient-centred CPAP therapy assessment, education, and ongoing support to patients diagnosed with sleep apnoea, enabling successful initiation, adherence, and long-term treatment outcomes. The CPAP Consultant is responsible for clinical CPAP treatment and initiation processes, patient education, therapy setup, troubleshooting, follow-up care, detailed clinical communications to referring physicians and product recommendations, supporting marketing driven CPAP promotions and sales while also contributing to clinic operations, stock management, and the maintenance of CPAP Victoria's professional and cultural standards.
ROLE RESPONSIBILITIES & ACCOUNTABILITIES
1. Deliver CPAP Consultation & Patient Education
Scope: Patient assessment, therapy initiation, education
Outcome: Confident patients and effective commencement of CPAP therapy
Treat patients referred for CPAP therapy in line with clinical guidelines and prescriptions
Educate patients on sleep apnoea, CPAP therapy benefits, and treatment expectations
Provide clear instruction and practical training on CPAP device operation, cleaning, and maintenance
Recommend appropriate CPAP devices, masks, and accessories based on individual clinical needs, comfort, and lifestyle
Support patients with mask fitting and comfort optimisation
Advocate for patients, ensuring they understand and remain engaged in their therapy journey
2. Provide Ongoing Therapy Support & Follow-Up
Scope: Follow-up consultations, adherence monitoring, troubleshooting
Outcome: Improved compliance and sustained therapy outcomes
Schedule and conduct follow-up appointments to assess therapy adherence and effectiveness
Troubleshoot therapy issues, including mask fit, comfort, pressure tolerance, and device performance
Adjust therapy solutions in line with scope of practice and prescriptions
Monitor patient progress and elevate concerns to physicians where required
Provide guidance on sleep hygiene to support therapy effectiveness and overall sleep quality
3. Collaborate with Healthcare Professionals
Scope: Multidisciplinary communication, clinical coordination
Outcome: Coordinated patient care and physician confidence
Work collaboratively with doctors, sleep physicians,



and allied health professionals - Consistently provide professional updates on CPAP patient progress where required to referring physicians
Ensure adherence to medical prescriptions and referral requirements
Support patient care and referral requests by coordinating and recording important prescription information, CPAP therapy setup, and ongoing follow up
4. Maintain Accurate Clinical Documentation
Scope: Patient records, compliance documentation
Outcome: Accurate records and continuity of care
Maintain detailed and accurate patient records, including assessments, recommendations, follow-up outcomes, and therapy adjustments
Document therapy plans and changes in line with CPAP Victoria expectations for accurate record keeping and recall
Ensure confidentiality and data accuracy across all patient documentation
5. Manage Clinic Sales & Stock Responsibilities
Scope: Stock control, product sales, merchandising
Outcome: Stock availability and appropriate sales outcomes
Monitor and manage clinic stock levels of CPAP devices, masks, and accessories
Place and receive stock orders, unpacking and checking items for accuracy
Maintain organised product displays within the retail and consulting areas
Assist patients with accessory and product selection, providing personalised recommendations
Process product returns, exchanges, and warranties in accordance with company policies
Conduct stocktakes and report discrepancies
Ensure pricing and monthly sales and promotions are accurate and implemented as directed
6. Support Clinic Operations & Maintenance
Scope: Clinic readiness, equipment hygiene, daily operations
Outcome: Safe, professional, and efficient clinic environment
Prepare the clinic for opening, ensuring all areas are clean, organised, and patient-ready
Sterilise and prepare reusable equipment, adhering to infection control standards




Maintain consulting rooms and clinic spaces to a high standard of cleanliness and presentation
Follow up overdue trial patients, ensuring timely return and condition of trial equipment
Clean and maintain trial stock, ensuring hygiene and readiness for patient use
Order stationery and clinic supplies as required
Close the clinic at end of day, completing security and preparation tasks
7. Contribute to Team & Clinic Collaboration
Scope: Team communication, operational support
Outcome: Consistent service delivery and team effectiveness
Respond promptly to internal phone and email enquiries
Participate in team meetings and training activities
Support clinic operations during periods of increased demand
Escalate maintenance or clinic operational issues to the Territory Manager
8. Promote Culture, Quality & Professional Standards
Scope: Behaviour, culture, compliance
Outcome: Consistent standards and positive workplace culture
Uphold and promote CPAP Victoria's and Resmed's culture, values, and service ethos
Demonstrate professionalism in presentation, communication, and conduct
Proactively model positive behaviours aligned with the organisation's vision and mission
Commit to ongoing learning, staying informed of CPAP technologies, products, and best practice
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
We commit to respond to every applicant.
Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We're relentlessly committed to pioneering creative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.
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📌 Cpap Consultant & Receptionist (Melbourne)
🏢 Resmed
📍 Melbourne