Job Description
We are seeking a skilled IT Support Officer to deliver timely and effective Tier 1 and 2 technical support services across our Resort. Whether specializing in Desktop or Audio-Visual support, you'll play a key role in diagnosing and resolving IT issues, managing IT assets across a large integrated resort in the pre opening phase. Your proactive problem-solving, strong communication skills, and commitment to customer service will ensure high levels of user satisfaction across teaching, research, and business environments.
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Duties
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Key responsibilities will include:
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Provide responsive support across desktop or audio-visual platforms, ensuring timely resolution of hardware and software issues.
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Assist an offsite IT Management company install networking, wifi & Audio visual hardware across the resort.
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Maintain and support IT assets, teaching spaces, and AV systems using up-to-date deployment tools and service management platforms.
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About You
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The successful candidate will be a career IT professional with a passion for delivering exceptional technical support and a commitment to continuous improvement. Combining strong technical expertise with excellent communication and problem-solving skills, you thrive in fast-paced environments.
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To be successful in this role, you will have:
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Relevant qualifications in Information Technology or an equivalent combination of experience, education and training.
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Sound understanding of IT and data security principles and best practices.
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Experience supporting mobile devices and mobile technologies.
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Strong customer service skills with experience working in an IT service management environment.
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Excellent communication skills, with the ability to document processes, develop work instructions and translate technical concepts for diverse audiences.
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Well-developed problem-solving, prioritisation and organisational skills, with the ability to work under pressure, meet deadlines, contribute to project teams, and maintain a high level of professionalism and initiative.
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About the Workplace
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The Palmer Coolum Resort & Golf Course is located on 300 acres of pristine land located at Yaroomba, on Queensland's Sunshine Coast. With holiday accommodation units, restaurants, conference and banqueting, maintenance facilities and a golf course.
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The resort is now in the pre opening phase with a vision to return into operations by the end of this year.

📌 Resort It Technician (Queensland)
🏢 Palmer Coolum Resort
📍 Queensland