Job Description
Doncaster | Permanent Full Time | $56-$60 per hour
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An excellent permanent opportunity is available for an experienced aged care professional to join a well-established provider in a key Quality & Education role based in Doncaster.
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Working across residential aged care and community services, this position will play an important role in strengthening quality systems, supporting accreditation readiness and embedding a culture of continuous improvement across the organisation.
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Reporting to the Executive Director - Quality, Risk & Clinical Governance, you will work closely with operational and clinical leaders, supporting teams to translate quality, compliance and clinical governance requirements into everyday practice.
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Quality & Education Officer - Aged Care
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The role
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As Quality & Education Officer, you will be responsible for:
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Supporting ongoing compliance with the Aged Care Quality Standards and relevant regulatory requirements
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Coordinating accreditation preparation, internal self‐assessments and audit readiness
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Developing and maintaining annual audit schedules across clinical and operational areas
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Conducting audits and analysing quality data to identify trends, risks and improvement opportunities
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Monitoring incidents, complaints, SIRS, restrictive practices and safeguarding matters
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Supporting investigations, root cause analysis and corrective actions
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Monitoring Continuous Quality Improvement plans and following up identified actions
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Providing quality and risk reporting, analysis and recommendations to management
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Reviewing and maintaining clinical, quality and compliance policies and procedures
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Supporting effective document control and governance processes
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Developing and facilitating staff education relating to quality, compliance, clinical governance, policy changes and identified learning needs
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Working collaboratively with residential and community teams to build capability and promote a strong culture of quality and continuous improvement
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About you
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To be successful, you will bring:
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Relevant tertiary qualifications in Nursing, Health Administration, Quality Management or a related discipline
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Current AHPRA registration as a Registered Nurse
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Previous experience in a quality, compliance or clinical leadership position within aged care
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Strong practical knowledge of the Aged Care Quality Standards and regulatory environment
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Experience with clinical auditing, accreditation preparation and continuous improvement
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Experience maintaining clinical policies, procedures and document control
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Strong analytical skills with the ability to interpret quality, incident and audit data
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Excellent written communication and report‐writing skills
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The confidence to educate, coach and positively influence staff and managers across multidisciplinary teams
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Strong organisational skills and attention to detail
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A Graduate Certificate in Quality Auditing will be highly regarded, along with a Certificate IV in Training and Assessment or progress towards this qualification.
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What's on offer?
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Permanent full-time position
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Attractive hourly rate of $56-$60 per hour, dependent on experience
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Doncaster location
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Senior quality role with exposure across both residential and community aged care
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Opportunity to combine quality, clinical governance and staff education
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Work closely with senior leadership and have genuine input into continuous improvement
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Join an organisation committed to delivering high‐quality, person‐centred aged care
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This would particularly suit an experienced aged care RN who enjoys quality and governance but also loves working with people - someone who can engage staff, provide practical education and help teams understand not just what good quality looks like, but how to achieve it in day‐to‐day practice.
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If you have robust aged care quality experience and are looking for a permanent opportunity where you can make a genuine organisation‐wide impact, we would love to hear from you.

📌 Quality & Education Officer - Aged Care (Victoria)
🏢 Mcarthur
📍 Victoria