Atlantic is one of Sydney's largest and most established commercial maintenance plumbing companies, providing essential services to some of Australia's most recognised organisations across NSW and the ACT.
Our team delivers a broad range of maintenance and asset management services, including plumbing, pumps, water, waste and stormwater systems, compliance works, and emergency response. Backed by industry-leading technology and a commitment to exceptional customer service, we're proud of the reputation we've built and the people who make it possible.
The Opportunity
This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in being organised and detail-oriented.
As the first point of contact for our clients, contractors, and service partners, you'll play a critical role in supporting daily operations and ensuring a seamless customer experience. You'll work closely with our operational and leadership teams, gaining exposure to a wide range of administrative, coordination, and business support functions.
Whether you're looking to build on existing administration experience or develop a long-term career in a growing organisation, we offer a supportive environment where your contribution is valued.
Key Responsibilities
Reception & Customer Service
Answer and direct incoming phone calls professionally and efficiently
Manage the company inbox and ensure emails are actioned promptly
Provide updates and information to clients, facility managers, and service partners




Maintain a professional and welcoming first impression of the business
Administration & Job Coordination
Enter and update jobs accurately within our AroFlo management system
Process and monitor work orders through various client portals
Maintain accurate records, documentation, and electronic filing systems
Assist with general administration and office support duties
About You
To be successful in this role, you'll possess:
Excellent verbal and written communication skills
Strong attention to detail and organisational skills
Confidence using Microsoft Office and learning current software systems
The ability to multitask and manage competing priorities
A proactive attitude and willingness to learn
Professional presentation and a customer-focused approach
A high level of integrity and confidentiality
Previous administration, reception, scheduling, customer service, or service-industry experience will be highly regarded but is not essential.
Why Join Atlantic?
At Atlantic, we're committed to creating a positive, supportive workplace where people can grow and succeed.
Stable, full-time employment with an established industry leader
Career development and progression opportunities
Exposure to a diverse and fast-paced business environment
Supportive leadership and team culture
Employee Assistance Program (EAP)
Exclusive employee discounts through Employment Hero
Weekly fresh fruit delivered to the office
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📌 Reception & Admin Support (New South Wales)
🏢 Atlantic Plumbing Services
📍 New South Wales