Royal Flying Doctor Service – Melbourne VIC
Work for Australia's most trusted and iconic charity
Access to salary packaging options to reduce your taxable income
About Us
When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.
About the Role
The Supporter Data & CRM Specialist plays a key role in supporting RFDS Victoria's fundraising operations through the effective management, configuration and continuous improvement of the Raiser's Edge NXT CRM platform. Working closely with fundraising, supporter experience and data teams, this role ensures supporter information is captured, maintained and utilised effectively to support engagement, fundraising performance and informed decision-making.
Reporting to the CRM Lead, the position is responsible for designing and optimising CRM solutions, workflows and data structures that improve operational efficiency and data integrity. The successful candidate will act as the subject matter expert for Raiser's Edge NXT, delivering scalable solutions, maintaining high data quality standards and identifying opportunities to enhance fundraising outcomes through platform optimisation and best-practice CRM management.
Key responsibilities include but not limited to:
Configure, maintain and optimise the Raiser's Edge NXT CRM platform to support fundraising operations.
Design and implement CRM workflows, data structures and validation controls to improve data quality and efficiency.
Manage data imports,



mapping specifications and integration processes to ensure accurate and consistent supporter data.
Develop audience segmentation and campaign targeting solutions to support fundraising and supporter engagement activities.
Monitor, investigate and resolve data quality issues through analysis and continuous improvement initiatives.
Perform technical data operations, including bulk updates, coding, merges and record maintenance.
Act as the subject matter expert for CRM configuration and best-practice fundraising data management.
Collaborate with stakeholders to enhance platform performance, drive user adoption and support organisational objectives.
To be successful, you will need:
Experience in configuring, maintainence and optimization of the Raiser's Edge NXT CRM platform to support fundraising operations.
End to end experience in designing and implementing CRM workflows, data structures and validation controls to improve data quality and efficiency.
Experience in managing data imports, mapping specifications and integration processes to ensure accurate and consistent supporter data.
End to end experience in audience segmentation and campaign targeting solutions to support fundraising and supporter engagement activities.
Ability to monitor, investigate and resolve data quality issues through analysis and continuous improvement initiatives.
Demonstrated experience in performing technical data operations, including bulk updates, coding, merges and record maintenance.




Act as the subject matter expert for CRM configuration and best-practice fundraising data management.
Collaborate with stakeholders to enhance platform performance, drive user adoption and support organisational objectives.
Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.
What working at RFDS can offer you:
Five non-accruable Office Closure Leave days each year
Employee Assistance Program (EAP)
Access to salary packaging options to reduce your taxable income
Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
Access to discounted private health insurance
Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, transitioning to our Collins Street office later this year, as well as options for purchased leave.
Great parental leave benefits in addition to government parental leave.
Applications close on 4pm Wednesday 30 September ****
Please note that we are unable to accept late applications, or applications submitted via email.
We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.
The Royal Flying Doctor Service, Victoria, is committed to creating a diverse setting and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.
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📌 Supporter Data And Crm Specialist (Melbourne)
🏢 Royal Flying Doctor Service
📍 Melbourne