Join a purpose-driven organisation improving health outcomes for all Australians
Hybrid working in our Haymarket office, near Central station
12 month fixed-term contract
About us
At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.
About the opportunity
We are seeking a Technical Business Analyst to support delivery of the National Health Services Directory (NHSD) work plan.
In this role, you will translate priorities into explicit requirements, process maps and specifications, while supporting partners to integrate with NHSD products. Reporting to the Head of Product & Delivery, NHSD, you will work with product, engineering, clinical governance, jurisdictional health bodies and integration partners.
Key Responsibilities
Develop and define well-structured business and technical requirements and artefacts, including business rules, wireframes, models/diagrams and integration/API data analysis
Engage subject matter experts to validate assumptions and uncover constraints early
Maintain requirements traceability throughout the delivery lifecycle
Facilitate workshops and discovery sessions to ensure stakeholders understand requirements and acceptance criteria
Provide technical and integration support to internal and external integrators connecting with the NHSD
Create and maintain integrator support collateral, including FHIR Implementation Guide updates
Troubleshoot and resolve integrator technical queries, coordinating with technical, stakeholder and product teams
Track onboarding progress and elevate blockers as required
About You
You are an experienced Business Analyst with a strong analytical mindset and attention to detail.



You know how to ask the right questions to uncover underlying needs before they become delivery risks, and you bring a disciplined, outcomes-focused approach to managing competing priorities.
What you'll bring to the role
5+ years of business analysis experience, including rapid deployments
Strong problem-solving, stakeholder management and teamwork skills
Solid working knowledge across the IIBA's business analysis knowledge areas
Experience using JIRA and Confluence, and working within agile project methodology
A tertiary qualification in information technology, business or commerce, or equivalent
Experience in healthcare and government, and with complex online tools or large enterprise-scale data systems, is desirable
Why join Healthdirect
Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation.
We are committed to creating a culture where you can bring your whole self to work.
Our benefits include:
Flexible work arrangements (2 days per week in office, pro-rated for part time employees)
14 weeks company Paid Parental Leave for both parents
Multi-dimensional wellbeing program that is run by our people for our people
Individual curated learner journeys to support you to expand your capabilities and unlock your talent
To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.
As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Please note, you must have the right to live and work in Australia to apply for this role.
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📌 Technical Business Analyst (New South Wales)
🏢 Healthdirect Australia
📍 New South Wales