About the Role
As our
Showroom Experience Specialist
, you'll be the first point of contact for visitors to our Melbourne showroom. You'll set the tone for the guest experience; warm, professional and personalised, while helping customers learn about our home and commercial machines & equipment.
This is a varied, hands-on role for someone who enjoys connecting with people, presenting products and keeping a premium customer environment running beautifully. You love connecting with people, are passionate about La Marzocco products and take pride in creating seamless experiences from the moment a customer walks through the door. You will work closely with our Home Sales, Commercial Sales and Marketing teams and receive training across La Marzocco products and services.
What You'll Do
Greet and engage guests, creating a personalised, premium showroom experience from arrival to departure.
Share your knowledge of La Marzocco's home and commercial espresso machines, conduct demonstrations and training, and bring our brand story to life.
Support sales initiatives by identifying appropriate opportunities to recommend equipment and accessories and strengthen customer relationships.
Assist with events, workshops and showroom experiences, including setup, guest hosting and pack-down.
Maintain immaculate showroom presentation, machinery, displays and visual merchandising in line with brand standards.
Manage bookings and appointments, support customer records in HubSpot, respond to incoming calls and assist with general sales administration.
Provide operational support and collaborate across teams to improve processes, share insights and elevate the La Marzocco brand experience.
Skills & Experience
Previous experience in customer service,



hospitality or a related customer-facing role.
Excellent verbal and written communication skills and confidence engaging with a diverse range of people.
A genuine passion for coffee; familiarity with espresso machines and brewing techniques will be valued.
A warm, caring and professional presence with a strong instinct for personalised service.
The ability to work autonomously in a front-of-house setting while collaborating closely with a broader team.
Strong organisation, attention to detail and a proactive approach to solving problems.
Flexibility to support occasional evening, Saturday events and domestic travel.
Since our founding in Florence, Italy, in ****, it has been our mission to persevere in the manufacture of finest in class specialty coffee equipment, while encompassing people, heritage, technology and design, to further the coffee industry's evolution and success.
We are looking for people who believe in our values of
Integrity, Impact, Curiosity, Courage, Celebration
and will uphold them in all communications, decisions and actions. Our global mission is to build relationships to enrich the lives of others.
What we offer
Be part of a global brand with purpose-driven culture - Great Place To Work **** certified!
Unlimited access to some of the Australia's best coffee.
Wellbeing incentives and team events
Work alongside passionate coffee professionals who love what they do.
We are committed to providing a safe, inclusive workplace and encourage all qualified candidates to apply. If you require any adjustments or support during the recruitment process, please don't hesitate to contact us. All applicants must have working rights in Australia.
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📌 Showroom Experience Specialist (Melbourne)
🏢 La Marzocco
📍 Melbourne