Job Description
Education Services Australia (ESA)was established by education ministers in ****. We specialise in connecting policy, technology and practice. With this unique capability, we help advance nationally agreed education initiatives across Australia. Working with government and schools, we co-create and deliver technology-driven solutions that improve education outcomes - for everyone, everywhere.
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Strategic Partnerships and Impact
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team exists to strengthen ESA's partnerships, secure and shape funded work, position ESA's impact within the broader education and EdTech landscape and grow Business Analysis as a shared service across the organisation.
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Why work with us
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Work for a NFP that makes a true impact for students, teachers, parents and carers
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Received Xref Engage Best Workplace and Change Champion Awards in ****
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Flexible working policy - 60% WFH and 35 hour week
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Office in a convenient location in the heart of Melbourne's CBD
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Learn more about life at ESA here: Careers at ESA | Help shape the future of education
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The role
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We're seeking a Senior Business Analyst to lead discovery and human-centred design work across a diverse portfolio of education projects, helping define problems, understand user needs and shape solutions that are both technically feasible and user-centred.
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Working alongside other BA's, a UX Designer, architects, product teams and stakeholders across the organisation, you'll bring clarity to complex challenges and influence strategic decision-making from concept through to delivery.
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The role has a strong focus on discovery, solution shaping, requirements definition and proposal support.



This role would suit someone with a user-centred design skillset with a strong technical background and an understanding of how to operate in a shared services model.
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Key focus will be to:
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Lead end-to-end discovery activities on complex initiatives
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Conduct user research, analysis and synthesis to uncover actionable insights
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Apply human-centred and equity-centred design principles to solution development
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Work closely with solution and enterprise architects to assess technical feasibility and shape solution options
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Develop high-quality requirements, user stories and solution documentation
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Translate complex technical concepts into clear business language
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Facilitate workshops and stakeholder engagement sessions
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Contribute to tender submissions, proposals and business cases
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Support delivery teams through implementation by clarifying requirements and design intent
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Providing mentoring and support to other business analysts within the practice
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About you
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You have a natural ability to move between strategic conversations, user-centred discovery and technical solution discussions.
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Specifically, you will bring:
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Demonstrated experience in business systems analysis across a range of software development methodologies.
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Strong writing skills,



with the ability to produce clear, fit-for‐purpose documentation (requirements, solution designs, user research and showcase documents).
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Experience applying design thinking to problem‐solving and solution development.
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Proven ability to contribute to productive workshops with clients and stakeholders.
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Strong capability in translating business requirements into high-quality functional specifications.
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Broad understanding of online application development within digital environments.
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Highly developed analytical, conceptual and design thinking skills.
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Excellent organisational skills, with the ability to manage multiple tasks and deadlines.
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Robust communication skills and the ability to build trusted relationships with stakeholders.
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Experience with Miro, Atlassian Jira and Confluence (highly desirable).
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Equity-centred design or co-design methodologies
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Education technology, government or public-purpose sectors
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Proposal and tender response development
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Executive or governance-level reporting
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Shared services environments
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MS Teams, Miro, Jira and Confluence.
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What ESA offer
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At ESA, we want everyone to succeed and feel valued for their unique perspectives and contributions. We welcome applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and people from all backgrounds and experiences.
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We offer a competitive remuneration package, flexible working arrangements, professional development opportunities, and a collaborative culture where people and ideas thrive.

📌 Senior Business Analyst (Victoria)
🏢 Education Services Australia
📍 Victoria