Job Description
Corio Village Medical Practice is seeking an experienced and reliable Medical Receptionist to join our friendly team on a casual basis. The successful applicant will be professional, organized and confident working in a general practice environment.
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Key responsibilities
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Welcome patients and provide respectful, culturally appropriate service
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Confirm patient identity using three approved identifiers
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Manage appointments, telephone calls and patient enquiries efficiently
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Recognise potentially urgent concerns and promptly escalates them to clinical staff
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Maintain accurate and confidential electronic patient records
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Process Medicare billings, payments and patient information correctly
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Manage correspondence, recalls, reminders and incoming documents according to practice procedures
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Follow privacy, confidentiality, infection‐control and emergency procedures
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Assist with patient feedback, incidents and administrative follow-up
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Support doctors, nurses and the practice team in delivering safe, coordinated patient care
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About you
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Previous experience in medical reception
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Familiarity with Best Practice software preferred
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Excellent communication and customer‐service skills
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Robust attention to detail and ability to multitask
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Dependable, flexible and available to cover additional shifts when required
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Able to work independently and as part of a team
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Sound understanding of patient privacy and confidentiality
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What We Offer
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A friendly and supportive team environment
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A well‐established and accredited medical practice
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Opportunities to expand your general practice knowledge
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Remuneration based on experience and the applicable award
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📌 Experienced Medical Receptionist (Victoria)
🏢 Corio Village Medical Practice
📍 Victoria