Job Description
Genesys invites a Principal Workforce Management Consultant to join our Australian operations, with prospects in Sydney, Brisbane or Melbourne. You will drive workforce strategy, translate it into measurable outcomes, and lead end-to-end WFM implementations with executive stakeholders.
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You will guide forecasting, staffing, shrinkage and scheduling analyses while partnering with clients to ensure adoption, value realization and ongoing success across multiple engagements.
📌 Strategic Wfm & Workforce Transformation Lead Queensland (Australia)
🏢 Genesys
📍 Australia
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