Job Description
We build the infrastructure the internet actually runs on.
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Most people don't think about what happens when a video call connects Sydney to Singapore in under 100 milliseconds, or how a cloud file reaches a data centre on the other side of the world in the blink of an eye. The answer is almost always an undersea cable - and building those cables is exactly what SUBCO does.
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We build, own and operate high-capacity submarine cable systems linking Australia to Asia, the Middle East, and beyond. The internet's backbone isn't in the cloud. It's on the ocean floor - and we put it there.
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You'll work on things that matter at scale.
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SUBCO is an Australian-owned scaleup at an inflection point. We're not a startup finding its feet, and we're not a slow-moving incumbent. We're a fast-growing team of specialists doing infrastructure work that shapes how entire regions connect to the global digital economy.
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About the role
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You will join a small, high-performing global team responsible for 24x7 monitoring, incident response, and operational support of SUBCO's international optical and IP networks.
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Working within a rotating shift roster, you'll monitor network performance, resolve incidents, manage stakeholder communications, automation and execute change activities to ensure service continuity across critical infrastructure.
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Responsibilities
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Proactively monitor all network infrastructure, including fibre systems, optical transmission, IP routers/switches, and environmental telemetry using tools like NCS, Observium, Environet and other tools like New Relic.
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Contribute to continual process improvement within the NOC by developing and implementing automations to reduce manual work, streamlining reporting, supporting enterprise-wide monitoring initiatives, and carrying out routine administration tasks
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Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management.
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Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations.
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Participate in the change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades.
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Support continuous improvement by identifying incident trends, participating in post-incident reviews (PIRs), and helping evolve monitoring rules and automation alerts.
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Produce and maintain clear technical documentation, including runbooks, fault handling procedures, and change logs.
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Adhere to and contribute to operational KPIs such as Mean Time to Restore (MTTR), SLA compliance, and incident response targets.
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About You
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Proven experience operating in a 24x7 NOC or network support function
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Proven ability to apply automation and continuous improvement practices to enhance day-to-day operations.
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Comfortable working across vendor platforms including Cisco, Ciena, Nokia, and Fortinet (routers, switches, firewalls)
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Skilled in network performance troubleshooting and event triage within complex global network environments
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Familiarity with Data Centre environments including rack management, power, and thermal considerations
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Understanding of security compliance and physical access control processes within telecommunications facilities
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Hands-on experience with service management systems (Jira Service Management or similar) across incident, change, and problem management workflows
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Working knowledge of ITIL v3 or v4 principles including Service Operations and Service Transition
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Eligible to obtain Baseline Security Clearance (existing clearance is desirable)
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Competent in executing and reviewing Method of Procedures (MOPs) for planned work and changes
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Experience with monitoring, alerting, and observability platforms such as NCS, Observium, Environet and other tools like New Relic.
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Clear and calm communicator with the ability to effectively manage customer expectations and internal escalations under pressure
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Solid documentation habits, including incident summaries, PIRs, and shift handover reports
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Self-motivated team player, adaptable to shift-based work and remote collaboration with global colleagues
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Why you'll love working at SUBCO
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Hybrid work model - We value face-to-face collaboration, while still giving you flexibility to balance work and life. We work in office together 3 days a week and 2 from home (Monday & Wednesdays).
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We work in a beautiful office, located in a convenient location in the Fortitude Valley.
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Flex Leave - 5 extra paid days each year for life admin, study, appointments, or the moments that matter most
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Your birthday off
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Free coffee & snacks
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Pet-friendly HQ - Bring your furry (or not-so-furry) friends to the office
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Parental leave - 12 weeks paid parental leave (or 24 weeks at half pay) with superannuation contributions for up to 12 months, even during unpaid leave
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📌 Noc Engineer (Queensland)
🏢 Subco
📍 Queensland