Service Coordinator/Scheduler - FIRE PROTECTION
Port Melbourne, VIC | Full Time
Administration | Scheduling | Customer Service
Free onsite parking
Flexible roster arrangements
Supportive and collaborative team
Secure role in an essential services industry
Join Alexon
Alexon is a leading provider of fire equipment installation, inspection, testing and maintenance services across Melbourne.
As a trusted name in the fire protection industry, we help our clients maintain compliance with Australian Standards and ensure their buildings remain safe and emergency-ready.
Due to continued growth, we are seeking an organised and customer-focusedService Coordinator / Schedulerto join our Port Melbourne office.
About the Role
This is a fast-paced and varied administration role where you'll be responsible for coordinating our field technicians, managing service schedules, and ensuring our customers receive exceptional service.
Key Responsibilities
Schedule service appointments and dispatch technicians to client sites
Coordinate daily and weekly technician schedules and optimise workloads
Liaise with clients regarding service requirements, bookings and enquiries
Allocate work orders and purchase orders to technicians and subcontractors
Process work orders and maintain accurate records in our field management system,Uptick
Reconcile field reports, invoices and completed service documentation
Prepare service quotations, invoices and supporting documentation
Monitor service jobs to ensure they are completed within required timeframes




Provide outstanding customer service and build strong relationships with clients and internal stakeholders
Support the wider operations team with administrative duties as required
About You
To be successful in this role, you will have:
Previous experience in aService Coordinator, Scheduler, Administration, Customer Service or Operations Supportrole
Strong organisational skills and the ability to manage multiple priorities
Excellent communication and relationship building skills
High attention to detail and solid problem solving abilities
Confidence using computer systems and learning new software
A proactive attitude and willingness to work as part of a team
Experience using Uptick or scheduling or field service management software (highly regarded)
Experience in thefire protection, building or facility management services, trades or maintenance industriesis advantageous but not essential.
We are happy to train the right person who brings a positive attitude and a desire to learn.
Why Join Alexon?
Competitive salary package
Free onsite parking in central Port Melbourne
Flexible roster arrangements
Supportive, friendly and inclusive team culture
Ongoing training and career development opportunities
Stable employment in an essential and growing industry
A role where no two days are the same and your contribution truly matters
If you're a highly organised administrator who enjoys customer service, scheduling and keeping operations running smoothly, we'd love to hear from you.
Please note: This is a full-time, office-based position located in Port Melbourne.
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📌 Service Coordinator/Scheduler - Fire Protection (Melbourne)
🏢 Alexon Fire Protection
📍 Melbourne