About Hearth
Hearth is a registered NDIS and TAC disability support provider, committed to driving meaningful change in the sector.
We deliver innovative services and create nurturing environments that improve the quality of life for people with disabilities. At Hearth, we pride ourselves on fostering a culture of care, development, and mutual respect for our participants, our support workers, and our team.
About the role
We're looking for an experienced and proactive
Senior Services Coordinator
to lead effective rostering and scheduling, ensuring seamless and consistent support for our participants.
You'll manage scheduling enquiries, coordinate resources, respond to last-minute changes, and minimise service gaps, provide great customer services — all while maintaining compliance with SCHADS, Fair Work, WHS and NDIS requirements.
If you thrive in a fast-paced environment, are highly organised, and are passionate about continuity of care and quality service delivery, we'd love to hear from you.
What you'll be doing
Answer and triage client service calls based on urgency, risk, and participant needs
Proactively manage rosters, responding to unplanned changes and striving towards zero gaps
Monitor and action roster gaps due to support worker leave or cancellations
Review and approve support worker leave and communicate impacts to relevant stakeholders
Match support workers to participants based on skills, availability, preferences, and diversity
Act as the first point of contact for scheduling enquiries from participants, families, and support workers
Ensure rosters and service delivery comply with SCHADS Award, NDIS standards,



and organisational policies
Maintain accurate documentation, case notes, and scheduling records in Brevity and Teams
Escalate incidents, risks, and complaints appropriately and in a timely manner
Contribute to continuous improvement, quality, safety, and risk management practices
Requirements
What we're looking for
You are calm under pressure, highly organised, and solutions-focused.
You enjoy, coordinating complex schedules, and ensuring people receive the support they need , when they need it.
Experience in scheduling, rostering, or workforce coordination (disability, aged care, or community services preferred)
Strong communication, and stakeholder engagement skills
A solid understanding of the NDIS framework, SCHADS Award, and workforce compliance
Excellent organisational and problem-solving abilities with the capacity to manage competing priorities
A person‐centred approach aligned with NDIS goals and values
Intermediate computer skills and experience using scheduling or CRM systems (Brevity desirable)
Qualifications in Disability, Community Services, or a related field are desirable but not essential.
Perks
Why work at Hearth?
At Hearth Support Services', we are committed to supporting our employees' wellbeing and professional development.
In addition to a competitive salary, you will have access to a range of benefits, including:
Hybrid work arrangements (3 days office/2 days WFH)
Comprehensive training, professional development and career opportunities
Employee assistance program for free and confidential counselling
Excellent team environment
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📌 Senior Services Coordinator (Melbourne)
🏢 Hearth Australia
📍 Melbourne