Job Description

Company Description /n

208 rooms, a beach across the road, and a hotel that opened in June 2025 with the deliberate intention of not behaving like every other tower on the Glitter Strip. Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers.

Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.

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We're after someone to lead the Rooms Division - Front Office, Guest Relations, Housekeeping and strategic support across departments

Job Description /n

What you'll actually be doing

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Owning the guest journey end to end, with particular focus on arrival - the first ninety seconds set the tone for the whole stay

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Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint

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Reading guest feedback properly - finding the pattern, building the action plan, presenting it to the exec team, closing the loop

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Meeting and greeting VIP and loyalty guests personally

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Setting and hitting the Rooms Division budget with the owners and Director of Finance - revenue, payroll, expenditure, market share

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Driving the upsell strategy and the limousine operation as genuine revenue lines, not afterthoughts

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Managing labour cost and productivity without letting standards slide, including on peak and special event days

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Developing a large, culturally diverse team: reducing turnover, lifting engagement, removing the barriers that get in people's way

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Keeping everyone protected, every shift

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What's on offer

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A senior seat on the leadership team of a hotel still writing its own playbook

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Market-competitive salary

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Accommodation discounts across Ennismore/Accor, meals on duty, parking, wellbeing

Qualifications /n

What you'll bring

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Senior Rooms Division leadership experience in a luxury or lifestyle hotel

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Genuine commercial literacy - you can build a budget, read a P&L; and explain a variance

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Housekeeping depth, not just Front Office. This role needs both

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The judgement to anticipate rather than react, and the intuition to spot what a guest wants before they ask

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A leadership style that builds trust across a diverse team and holds a standard at the same time

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Comfort operating in a lifestyle brand workplace where personality is part of the product

📌 Director Of Rooms Cairns
🏢 AccorHotel
📍 Cairns