Position Overview
Our Customer Experience team are all about providing real time support to our internal stakeholders, by processing, allocating and coordinating orders in line with business requirements.
In this role, you will effectively communicate with external & internal customers, assisting with any inquiries to support the broader business in achieving sales excellence.
You'll play a pivotal role in modeling exceptional customer care, by acting as the critical link in the sales process between our sales team, stakeholders and our customers.
This is a 12-month contract role based out of our Hallam office, Monday to Friday, 8.30 am to 5.00 pm or 8 am to 4.30 pm.
What you will do:
Accurate data entry by keying orders into SAP (CRM System)
Manage case queues, backorders and exceptions
Build and maintain rapport with new and existing customers
Ensure fluid communication is maintained between multiple departments
Acceptance of occasional Inbound calls
Escalation of customer queries to Customer Service Manager
What we require
Detail oriented; data accuracy is essential to be successful in the role
Ability to multitask
Ability to resolve questions and queries in a timely manner
Excellent phone etiquette and manner
Solid verbal and written communication skills
Proficient computer skills
Works well in a team as well as autonomously




Customer focused
What we prefer
Strong attention to detail and data accuracy.
Excellent communication and customer service skills.
Proficient computer skills
Professional phone manner and written communication skills.
Ability to work effectively in a team and independently.
Customer-focused with a proactive and positive attitude.
What we offer
Access to discounted Health Insurance
Peer to Peer Recognition via our 'AAA' Nominations and awards
Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
WhereFit membership offering discounts on gyms, apparel and more
Who we are
We are at the heart of every place that matters.
From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more.
We focus on innovation, collaboration, and creating real impact for our customers and communities.
At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.
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📌 Customer Service Officer - Contract Role (Melbourne)
🏢 Dormakaba International Holding
📍 Melbourne