Provide information and referral to clients at reception in person, and via phone and email
Triage and refer clients to appropriate internal and external services at reception
Respond to general enquiries
Maintain bilingual information hub with relevant and up to date information to support clients
Maintain a referrals database with relevant and up to date information to support clients and staff
Manage sessional services as required, including making appointments and sending information to relevant persons
Manage the registration of clients to sessions and centre activities
Record and enter statistics
Maintain staff movement system
Provide clients with access to centre facilities, such as photocopying and fax
Undertake supervision and support of volunteers
Undertake administrative tasks related to the role, eg statistical collection,



referral notes, etc.,
Partake in agency events such as open days, refugee week events, families events, annual general meeting
Partake in regular supervision and support processes
Undertake other duties as requested by management
Category
Migrant Services
Commitment
Regular - more than 6 months
Type Of Work
Administration & Office Management,
Time Required
One to three days per week - Wed/ Thurs /Friday 9am - 5pm each day. Availabilities can be negotiated
Training
Must participate in WHS induction and workplace orientation, as well as on going training once per month.
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📌 Admin/ Front Desk Officer (New South Wales)
🏢 Mount Druitt Ethnic Communities Agency
📍 New South Wales