Job Description
Just Living is an award-winning, proudly South Australian registered NDIS service provider offering personalised disability supports and specialist accommodation options, including Supported Independent Living (SIL), Short-Term Accommodation (STA), and Specialist Disability Accommodation (SDA). Our mission is to empower participants to maintain independence, dignity, and achieve their individual goals.
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About the Role
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We're looking for an experienced Service Coordinator with a robust background in NDIS service delivery and case management.
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You'll coordinate services for a medium-sized, manageable group of participants, working closely with families, representatives, support coordinators, support workers, and external providers to deliver person-centred, high-quality supports.
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This non-clinical role focuses on coordinating day-to-day services, maintaining strong stakeholder relationships, supporting frontline staff, and ensuring services meet participant goals and NDIS requirements.
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Competitive salary package including super
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Balanced workload and supportive workplace culture
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Diverse exposure across a variety of participant needs
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Generous support for professional development and training
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Employee Assistance Program access
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Genuine opportunities to contribute to service improvement
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Key Responsibilities
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Build and maintain productive relationships with participants, families, representatives, support coordinators, and external providers
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Coordinate participant services from onboarding through to ongoing review and service transition
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Develop, review, and update support plans, service agreements, risk assessments, and progress reports
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Ensure supports align with participant goals, preferences, funding, and NDIS plans
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Monitor service quality, participant satisfaction, goal progress, and changing support needs
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Conduct regular participant reviews, stakeholder meetings, and service check-ins
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Work closely with rostering and operational teams to ensure consistent service delivery
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Provide guidance and day-to-day support to disability support workers
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Respond to participant concerns, incidents, service issues, and changes in circumstances
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Maintain accurate case notes, participant records, and compliance documentation
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Support incident investigations, corrective actions, and required reporting
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Ensure services comply with NDIS Practice Standards and organisational policies
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Identify risks, service gaps, and opportunities for continuous improvement
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Your Experience and Qualifications
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Strong service coordination and case management experience within the NDIS, disability, or community services sector
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Demonstrated understanding of NDIS participant plans, funded supports, service agreements, and provider responsibilities
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Sound knowledge of NDIS Practice Standards and Quality Indicators
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Understanding of NDIS Commission requirements, including incident management, reportable incidents, complaints, and safeguarding
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Experience coordinating supports for people with complex needs, preferably within SIL, accommodation, or community settings
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Proven ability to coordinate multiple stakeholders and manage differing priorities
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Experience developing participant support plans, risk assessments, and service documentation
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Strong communication, organisation, problem-solving, and conflict-resolution skills
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Ability to work independently while contributing effectively to a team
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Experience supervising or supporting disability support workers
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Relevant qualification in disability, community services, case management, or a related discipline is desirable
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Valid SA driver's licence, First Aid certificate, NDIS Worker Screening Check, and required clearances
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Why Choose Just Living?
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Join a supportive team passionate about quality services and genuine participant outcomes. Make a meaningful impact in a role that values your experience, supports your growth, and respects your work-life balance.

📌 Service Delivery Coordinator (South Australia)
🏢 Just Living
📍 South Australia