Job Description
Customer Service Administration Assistant
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Workforce Extensions Footscray, our valued client is seeking a professional and quality focused Customer Service Administration Assistant to join their growing team in Braeside.
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The Opportunity:
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Key Responsibilities:
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Coordinate the daily activities of the warehouse team to optimise productivity and meet deadlines
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Oversee the receipt, storage, and distribution of goods, monitoring inventory levels and initiating replenishments as needed
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Ensure all warehouse operations adhere to relevant health, safety, and quality standards
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Booking orders, freight and confirming transport with 3PL carriers
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Liaise with cross-functional teams to provide updates and address any issues or concerns
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Implement and maintain effective systems and processes to enhance warehouse efficiency
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Analyse warehouse data to identify opportunities for improvement and make recommendations
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Processing of dispatch paperwork for customers
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Use WMS to pick and checking goods off picking list (as required)
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Requirements:
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Proven experience as a Customer Service Administration Assistant or similar role within the manufacturing, transport, or logistics industry
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Excellent organisation and time management skills, with the ability to prioritise and multitask effectively.
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Customer-Centric Mindset: Experience in phone-based customer service, call centers, or administrative
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Tech-Savvy: Strong data entry skills with the ability to navigate multiple systems quickly.
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Outstanding Communicator: Clear, empathetic verbal and written communication skills
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Strong people management skills, with the ability to motivate and develop a team
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Proficient in the use of warehouse management systems and other relevant software
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Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels
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Thorough understanding of warehouse operations, including receiving, storage, and dispatch procedures
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Knowledge of relevant health, safety, and quality regulations and standards
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Prior experience in an FMCG environment and/or current forklift license would be highly advantageous but not essential
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Benefits with the Role
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$***** + per hour + Overtime + Super
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Immediate start for successful candidates
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📌 Customer Service Administration Assistant (Victoria)
🏢 Workforce Extensions
📍 Victoria