Job Description
Join One of Victoria's Leading Electronic Security Companies
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Protection Pacific Security is a proudly Australian-owned security company established in ****. We specialise in the design, installation, monitoring and maintenance of electronic security systems including CCTV, Access Control, Intruder Detection and Integrated Security Solutions.
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Due to continued growth, we are seeking an organised and proactive Service Coordinator / Administration Officer to join our team at our modern Carrum Downs office.
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This is a pivotal role within our business, helping coordinate technicians, manage customer communications and support the smooth day-to-day operation of our service department.
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If you enjoy working in a fast-paced environment, solving problems and being the person who keeps everything running smoothly, we'd love to hear from you.
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About the Role
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As our Service Coordinator, you will work closely with customers, technicians, management and suppliers to ensure service and installation work is planned, scheduled and completed efficiently.
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You will become a valued member of our administration and operations team and play an important role in delivering exceptional customer service.
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Key Responsibilities
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Service Coordination & Scheduling
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Schedule and coordinate service and installation technicians
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Allocate jobs and manage technician workloads
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Monitor work progress and reschedule jobs where required
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Ensure technicians have all information, equipment and access details required
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Customer Service
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Manage inbound calls and emails
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Liaise with customers regarding bookings, service requests and job updates
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Provide professional and friendly customer support
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Follow up outstanding service requests and customer enquiries
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Administration
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Create and process work orders




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Enter and maintain customer information within company systems
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Maintain accurate records and filing systems
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Support the management team with general administration duties
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Team Support
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Coordinate with technicians and suppliers
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Assist with ordering equipment and arranging access equipment where required
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Contribute to process improvements and operational efficiency
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Help maintain the positive culture that PPS is known for
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About You
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We're looking for someone who is organised, motivated and enjoys working with people.
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You'll Bring
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Experience in administration, scheduling or service coordination
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Strong organisational and multitasking skills
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Excellent communication skills, both written and verbal
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A positive attitude and willingness to help wherever required
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Strong attention to detail
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The ability to work independently and use initiative
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Professional presentation and customer service skills
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Bonus Points If You Have
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Experience coordinating field technicians or trades
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Experience in security, electrical, facilities management or service industries
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Experience using job management software such as Ascora, Simpro or similar platforms
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(Don't worry if you don't tick every box. We'd still love to hear from you.)
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What We Offer
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Modern office facilities in Carrum Downs
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Secure onsite parking
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Supportive team workplace
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Stable, long-term career opportunity
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Ongoing training and development
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Opportunity to grow with a well-established and respected business
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Exposure to a wide range of administrative, operational and customer service functions
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Hours & Location
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Monday to Friday
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8:00am - 4:00pm
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Carrum Downs VIC
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Onsite role
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Applicants must have full Australian working rights.

📌 Service Coordinator / Administration Officer (Victoria)
🏢 Protection Pacific Security
📍 Victoria