Queens Hotel Gladstone | Full-Time | Gladstone, QLD | $80,000–$90,000 per annum
Queens Hotel Gladstone is seeking an experienced, hands-on Retail Store Manager to lead the day-to-day operation and performance of one of our Bottlemart retail stores in Gladstone.
This is a key full-time management position for someone who understands that successful retail management is about more than simply running a shift. We are looking for someone who can lead a team, manage stock, control costs, drive sales and maintain exceptional presentation and customer service standards.
The successful applicant will take ownership of their store while working closely with our Retail Operations Manager and the broader Queens Hotel Gladstone management team.
Key Responsibilities
Manage the day-to-day operation of the Bottlemart store
Lead, supervise, support and roster retail staff
Monitor staffing requirements and assist with recruitment, onboarding and training
Manage stock levels, ordering, receiving and inventory control
Liaise with suppliers and coordinate stock purchasing
Monitor product ranges, stock movement and slow-moving lines
Maintain strong merchandising and store presentation standards
Monitor sales performance, margins and opportunities to grow revenue
Deliver consistently high standards of customer service
Implement Bottlemart promotions, pricing and retail campaigns
Ensure promotional displays and ticketing are accurate and delivered on time
Monitor labour, expenditure and other controllable costs
Maintain appropriate operational and financial records




Identify opportunities to improve efficiency and retail performance
Ensure all relevant liquor licensing, business and operational requirements are followed
Provide regular reporting to senior management on sales, staffing, stock and store performance
Work collaboratively with the wider retail and Queens Hotel management teams
Take ownership of the overall presentation, standards and performance of the store
About You
Previous experience in
retail management or a senior retail supervisory position
Liquor retail experience will be highly regarded
Demonstrated experience leading and managing staff
Strong stock, ordering and inventory-management skills
An understanding of retail sales, margins, labour and cost control
Strong merchandising and store-presentation standards
Good organisational and time-management skills
Excellent communication and customer-service skills
Confidence managing competing operational priorities
A practical and hands‐on management style
The ability to identify issues and take ownership of solutions
The ability to work independently while forming part of a broader management team
A genuine focus on growing sales and improving the customer experience
We are looking for someone who will take genuine ownership of their store — someone who notices what needs doing, leads from the front, supports their team, understands their numbers and continually looks for opportunities to improve the business.
Employment:
Full time
Location:
Gladstone, Queensland
Salary:
$80,000–$90,000 per annum
, depending on experience
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📌 Retail Store Manager (Tasmania)
🏢 Queens Hotel Gladstone
📍 Tasmania