Join the friendly team at
Physio Professionals
as a
Customer Service/Admin Assistant
in a permanent part-time role across our
Buderim & Caloundra clinic.
This role offers approx
approx 26 hours per week
with
set shifts
and opportunities to grow within a supportive healthcare environment.
You'll be the first point of contact for patients, delivering exceptional customer service while managing key front desk duties, appointment bookings, and admin support. This role is ideal for someone who is
personable, skilled, and thrives in a fast-paced, team-oriented setting
.
Enjoy above-award pay, ongoing training, and a workplace culture that values your contribution.
Shifts.
Monday - Thursday PM Shifts - Buderim clinic
About the role
Providing superior customer service is one of the many ways we support our patients.
This position plays a crucial role in offering top-notch customer service and achieving positive health outcomes for our patients. It involves ensuring the clinic operates efficiently through administrative tasks at the front desk.
A vital aspect of this job is to effectively convert patient inquiries into bookings by employing specific systems and scripts,



aiming to create outstanding customer service experiences.
Candidates should be adept at initiating conversations, maintain a professional demeanor, and prioritize customer service.
This job share position also entails covering for colleagues during their annual leave, ensuring seamless service continuity.
About the business
Physio Professionals has been established for 18+ years and grown to three clinics across the Sunshine Coast having helped over 50,000 patients in that time. We are well respected team of therapists with an excellent track record of results with patient health outcomes.
Job tasks and responsibilities
Answering Phone Enquiries
Taking Payment via Hicaps/Eftpos
Apply patient treatment charges.
Third Party Invoicing
Scanning Documents
Sending Medical correspondence
Deliver exceptionalcustomer service to our patients.
Follow customer service scripts & systems.
Complete front desk administration tasks.
Diary management & Patient appointments
Skills and experience
Exceptional communication skills- Written and verbal
#J-*****-Ljbffr

📌 Customer Service Representative (Melbourne)
🏢 Physio Professionals
📍 Melbourne