Job Description
We are seeking an experienced, professional and highly organisedMedical Secretary / Receptionistto join our specialist ophthalmology practice in Windsor.
n
This is a hands-on role combining front-of-house reception, medical administration and surgical coordination. We are looking for someone who takes pride in providing an exceptional patient experience and who can work accurately, calmly and professionally in a busy specialist medical environment.
n
The position may be offered on a full-time or part-time basis, depending on the experience, capabilities and availability of the successful candidate.
n
Previous experience within a specialist medical practice is highly regarded. Experience in ophthalmology, another surgical specialty or surgical bookings is particularly desirable; however, we are also interested in strong medical administration candidates who demonstrate the right attitude, attention to detail and ability to learn.
n
Key Responsibilities
n
n
Welcoming patients and providing a professional, warm and efficient reception experience.
n
Managing incoming telephone calls, patient enquiries and appointment bookings.
n
Coordinating specialist consultation schedules and maintaining accurate patient records.
n
Processing consultation billing, Medicare and private billing, and completing end-of-day reconciliation and banking.
n
Preparing patient surgical quotations and coordinating surgical bookings.
n
Liaising with patients, ophthalmologists, hospitals, day surgeries, referring practitioners and other healthcare providers regarding surgical and clinical arrangements.
n




Supporting patients throughout the administrative aspects of their treatment journey, from consultation through to surgery.
n
Providing administrative and secretarial support to ophthalmologists and the wider clinical team.
n
Using medical practice management and clinical software.
n
Audio typing and preparing medical correspondence where required.
n
Managing incoming and outgoing referrals, reports and clinical correspondence.
n
Maintaining accurate documentation and strict patient confidentiality.
n
Assisting across reception and administration functions as required in a growing specialist practice.
n
n
About You
n
n
We place a strong emphasis on both technical capability and the way our team members work with patients, doctors and colleagues.
n
Previous experience in medical reception, medical administration or medical secretarial work, preferably within a specialist medical practice.
n
Excellent organisational skills and a very high level of attention to detail.
n
Strong computer literacy and confidence learning new systems and workflows.
n
Excellent written and verbal communication skills.
n
A professional, calm and confident telephone manner.
n
Strong customer service and interpersonal skills.
n
The ability to remain composed, courteous and organised during busy clinics.
n




Reliability, initiative and accountability.
n
The ability to identify problems and take appropriate action rather than waiting to be directed.
n
The ability to work independently while contributing positively to a collaborative team.
n
Discretion and a robust understanding of patient privacy and confidentiality.
n
Flexibility and willingness to assist across different administrative functions when required.
n
A professional approach to communication, workplace relationships and conflict resolution.
n
Respect for colleagues and a willingness to contribute to a positive workplace culture.
n
Experience with surgical bookings and patient surgical quotations is highly desirable.
n
Experience within ophthalmology, another surgical specialty or a busy private specialist practice would be particularly advantageous.
n
n
About Us
n
We are a new specialist ophthalmology practice located in Windsor, Melbourne.
n
Our focus is on providing high-quality, comprehensive and patient-centred eye care in a modern specialist environment. Our ophthalmologists provide expertise across a range of ophthalmic subspecialties and are committed to delivering excellent clinical outcomes and a consistently high standard of patient care.
n
n
Professionalism
n
Respect
n
Teamwork
n
Accountability
n
Exceptional patient service
n
n
As the practice grows, this role provides an opportunity for the successful candidate to become an important member of the team and contribute to the development of a high-performing specialist practice.

📌 Medical Secretary / Receptionist (Victoria)
🏢 Avenue Eye Specialists
📍 Victoria