South West Community Transport – Minto NSW
You will help ensure the smooth and productive delivery of transport services. Working in a fast-paced environment, you will coordinate daily vehicle schedules, respond to changing circumstances, and provide outstanding customer service to clients and stakeholders.
Key responsibilities
Coordinating daily schedules and runs for more than 52 vehicles, ensuring client expectations are met in relation to service quality and timeliness
Responding quickly and effectively to schedule changes arising from emergencies, crises, or unexpected situations
Reviewing schedules to identify efficiencies, improvements, and potential cost savings for the organisation
Ensuring schedules comply with relevant Transport Industry fatigue management regulations
Understanding and applying Work Health and Safety (WHS) requirements and responsibilities, with training provided
Responding promptly to daily requests, providing accurate information and practical solutions
Managing inbound and outbound customer service and enquiry calls
Processing client bookings via telephone and email
Building positive relationships with a diverse range of clients and responding to their needs with professionalism and empathy
Working as part of a team
About you
Previous experience preparing and developing schedules and rosters




Proven customer service experience and the ability to communicate effectively with diverse client groups
Strong problem-solving skills and the ability to meet deadlines
Excellent organisational and time-management skills, with the ability to multitask and prioritise competing demands
Well-developed interpersonal, verbal, and written communication skills
The ability to remain calm and effective in a fast-paced environment
Strong computer skills, including proficiency in Microsoft Office and other relevant systems
Knowledge of the Camden, Campbelltown, Fairfield, Liverpool, Wingecarribee, and Wollondilly Local Government Areas (LGAs) will be highly beneficial
Experience using RouteMatch will be highly regarded
A willingness and ability to adapt quickly to changing priorities
Why Join South West Community Transport?
This is an opportunity to make a genuine difference in the community. By joining our team, you will play an important role in ensuring some of the community's most vulnerable and valued members can access safe, reliable, and essential transport services.
If you are a proactive and people-focused professional who enjoys problem-solving, coordinating logistics, and making a difference,we would love to hear from you.
#J-*****-Ljbffr

📌 Scheduler/Allocator/Customer Service (New South Wales)
🏢 South West Community Transport
📍 New South Wales