Job Description
The Merchant Hotel Brisbane is seeking an experienced and enthusiastic Front Office Supervisor / Team Leader to join our team on a permanent full time basis.
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This is a hands-on leadership role for someone who enjoys working with people, delivering exceptional guest service and supporting the smooth day-to-day operation of a busy hotel Front Office.
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About the Role
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Working closely with the Hotel Manager, you will help lead the Front Office team and ensure our guests receive a welcoming, professional and memorable experience from arrival through to departure.
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You will be responsible for supervising the daily Front Office operation, supporting team members and leading by example while remaining hands‐on at the front desk.
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Immediate Start available
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Key Responsibilities
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Supervise and support the Front Office team during daily operations
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Provide a warm, professional and welcoming experience for all guests
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Manage guest check-ins, check-outs and enquiries
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Assist with reservations, room allocations and guest requests
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Handle guest feedback and resolve issues professionally and promptly
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Ensure Front Office procedures and hotel standards are consistently followed
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Assist with training, coaching and onboarding of Front Office team members
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Monitor daily arrivals, departures, VIPs and special requests
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Liaise closely with Housekeeping and other departments to ensure smooth hotel operations
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Assist with cash handling, reconciliations and daily reporting
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Support the Hotel Manager with Front Office administration and operational requirements
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Lead by example and maintain a positive,



qualified team environment
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Ensure a high standard of presentation and customer service is maintained at all times
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About You
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We are looking for someone who:
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Has previous experience in a Front Office Supervisor, Team Leader or senior Guest Services role
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Has strong hotel or hospitality experience
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Is confident supervising and supporting a team
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Has excellent communication and customer service skills
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Is organised, reliable and able to prioritise in a busy environment
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Is confident handling guest concerns and resolving problems
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Has strong attention to detail and good administrative skills
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Is comfortable working independently and making decisions when required
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Leads by example and enjoys being hands‐on
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Has a positive attitude and genuine passion for hospitality
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Is flexible to work a rotating roster, including weekends and public holidays as required
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Why Join The Merchant Hotel?
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This is an excellent opportunity to join a growing hotel team where you will have the opportunity to make a real impact on the guest experience and contribute to the success of the Front Office operation.
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You will work alongside an experienced management team and have the opportunity to develop your leadership and hotel operations skills.
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What we offer:
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Permanent full-time employment
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Supportive management team
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Hands‐on leadership role with variety
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Opportunity to develop your hospitality career
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Positive and professional working environment
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Competitive remuneration in line with experience and the applicable award
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📌 Front Office Supervisor / Team Leader (Queensland)
🏢 Mandala Hospitality Group
📍 Queensland