Are you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting?
This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.
What's On Offer
Work-life balance – predictable hours, finish on time
Safe, respectful environment – professional, health focused patient cohort
Collaborative team – feel valued and supported in a multidisciplinary team
No financial transactions – focus on clerical and administrative support only
Civilian role – be part of the mission without wearing the uniform
Practical perks – free parking and uniforms
Wellbeing support – mental health resources and lifestyle discounts
About The Lavarack Health Centre
Lavarack Health Centre is located in Townsville at Lavarack Barracks, the largest Army base in Australia.
It includes the Operational Deployment Force and facilities to undertake mission rehearsal exercises prior to deployment.
The facility provides primary medical, underwater medical, surgical outpatient, dental, nursing, physiotherapy, mental health, and pharmaceutical care to approximately **** members.
It also operates a 24/7 inpatient low dependency ward.
The standard operating hours of the centre are generally ********* Monday – Friday
What You'll Do
Cover planned and unplanned leave across Monday to Friday keeping the clinic running smoothly by providing fast, accurate,



and professional clerical and administrative support to health staff and patients.
Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.
What You Bring
Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role.
(Medical setting highly desirable)
Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
Robust oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
Sound computer literacy and experience with electronic health record systems highly regarded.
Who We Are
Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.
Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.
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📌 Health Clerk (Townsville)
🏢 Serco
📍 Townsville