Indigeco is recruiting an APS4 Senior Service Support Officer for our Commonwealth Government client based in Maroochydore. This is a 12 month labour hire contract opportunity supporting a national mental health and wellbeing service for veterans, Defence service members and their families.
This role provides frontline customer service, telephony, reception and administrative support within a multidisciplinary service delivery environment. You will manage initial client and stakeholder contact, support regional clinical teams and help ensure clients receive professional, timely and respectful service.
The Company
Our client is a Commonwealth Government agency delivering important services to the veteran and Defence community. This is an opportunity to contribute to meaningful work in a professional, supportive and service-focused environment.
Your Responsibilities
Undertake frontline telephony duties and manage initial client and stakeholder contact
Provide front-of-house, reception and administrative support across service delivery streams
Use multiple ICT systems to manage client information and support service delivery requirements
Support queue management, telephony schedules, service standards and process queries
Maintain accurate data entry,



records and administrative information in line with required procedures
Participate in scheduled learning, development and coaching activities
Provide administrative training assistance and work collaboratively as part of a remote administrative team
Your Requirements
Current Baseline security clearance is mandatory
Australian citizenship is required to be employed in the Australian Public Service as a labour hire worker
Ability to complete a Nationally Coordinated Criminal History Check prior to commencement
Current Working with Vulnerable People registration or Working with Children Check, or ability to obtain one
Experience in administration, customer service, reception, telephony or service support
Solid communication skills with the ability to support clients and stakeholders respectfully and professionally
Confidence using multiple systems, managing records and working to service standards or KPIs
Your Perks
Hourly payrate is $***** to $***** per hour
12-month labour hire contract with extension opportunity of up to 12 months
Maroochydore location with 37.5 hours per week
Meaningful role supporting veterans, Defence service members and their families
Flexible arrangement may be discussed with the hiring manager
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📌 Aps4 Senior Service Support Officer (Queensland)
🏢 Indigeco
📍 Queensland