Job Description
Position Tasks and Responsibilities:
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Actively engage with the Supply Chain team to ensure effective wholesale and retail activities
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Support the Sales team to develop partnerships with the GMSV and Cadillac Dealer Network underpinned by a vision of becoming a leading automotive partner
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Support the Sales team in developing and enhancing customer experience and brand representation through the GMSV & Cadillac Dealer Network.
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Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.
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Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of various inboxes, including Distribution inbox, Global Connect Inbox and Partner Program inbox queries within 4 hours of each business day.
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Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.
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Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.
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Actively engage with local and global colleagues to achieve order requirements and amendments
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Work and build relationships with the core sales team, and key internal stakeholder departments including Training, Finance, Aftersales & Customer Care to support operations and deliver a One Team approach.
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Analyse information, from various sources, to prepare reports to support the Sales team, covering key financial and vehicle sales performance KPI's,



as well as customer survey feedback
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Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year
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Liaise with GMANZ technical staff as required on specific customer experience issues on behalf of the Sales team
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Undertake special projects as required by the GM Supply Chain and Sales teams
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Proactively create, share and pursue personal professional development goals with supervisor
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Where applicable, accompany Sales managers to meetings at Dealer premises to assist in the achievement of Dealer objectives
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Development and central coordination of Dealer Targets and Allotments processes.
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Knowledge:
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Interest in cars and the motor industry
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Awareness of GM brands Chevrolet, GMC & Cadillac and product range
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Awareness of Vehicle Dealer retail processes and aftersales operations
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Solid computer literacy (Microsoft Outlook, Excel and PowerPoint)
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Skills:
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Strong verbal and written communication skills
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Ability to work autonomously and in an unstructured environment
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Initiative and integrity combined with a strong work ethic
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Empathy with the customer – capable of giving a balanced view on behalf of the customer
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Experience/Education:
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Partial completion of tertiary studies in Business, Commerce or related business discipline.
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Experience in a business-related industry or customer service role would be highly regarded.
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Experience in managing administration for various projects would be highly regarded.
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📌 Full-Time Internship - Sales & Distribution Operations Intern (Victoria)
🏢 General Motors Australia & New Zealand
📍 Victoria