Job Description
About the Opportunity
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Join Flight Centre Travel Group as a WalkMe Digital Adoption Specialist and play a key role in helping people and software work seamlessly together.
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You'll design, build and optimise in-platform digital adoption experiences that improve productivity, drive operational efficiency and support consultants in their day-to-day work.
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Working closely with Change & Adoption, Learning & Development, operational stakeholders and subject matter experts, you'll create high-quality WalkMe content that is accessible, engaging and aligned to broader capability pathways.
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This is an exciting opportunity to combine technical expertise, instructional design and user experience thinking to create meaningful business impact.
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Candidates must be based in Brisbane, or willing to relocate.
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What you will be doing:
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Design and build WalkMe content, including smart tips, walk-thrus, blockers, launchers and surveys using sound instructional design principles
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Maintain governance standards, best practices and scalable approaches across WalkMe implementations
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Assess business needs and use cases, design impactful solutions and continuously improve outcomes through measurement and iteration
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Manage the build, testing, deployment and maintenance of WalkMe content across digital platforms
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Maintain accurate ticket updates and provide visibility of project status, priorities and next steps
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Partner with Learning & Development teams to align WalkMe content with onboarding and capability pathways
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Translate complex operational processes into intuitive, in-the-flow-of-work guidance with subject matter experts
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Collaborate with business, technical and creative stakeholders to support software readiness, communications and training outcomes
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Support agile development practices and continuous enhancement of the digital user experience
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Measure solution effectiveness against KPIs and document solutions through UAT and user guides where required
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Promote WalkMe best practices and build stakeholder awareness of digital adoption value
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Build strong relationships with project teams and stakeholders across the business
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Align WalkMe releases and activities with governance and intake processes
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Continuously develop expertise in digital adoption, instructional design and change management
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We would love to hear from you if you have:
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Demonstrated experience designing, building and maintaining WalkMe solutions in a commercial environment strongly preferred. Experience with other digital adoption platforms will also be considered
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Experience in instructional design or learning content development, ideally using tools such as Articulate Storyline or Rise
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Experience translating complex operational or process knowledge into accessible learning content
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Familiarity with software deployment, APIs and system integrations.
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HTML, CSS and/or JavaScript experience is desirable
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Proficiency in Microsoft Excel, Word and PowerPoint
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Background in UX design, learning and development, change management or project management is advantageous
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1-3 years of professional services or instructional design experience is desirableBachelor's degree in IT, Instructional Design, Education or a related discipline desirable, or equivalent industry experience
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Certificate IV in Training and Assessment regarded favourably
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What you'll Enjoy:
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Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Lt
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Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status
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Development:Individualised
Learning & Development pathway options
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Exclusive Staff
Discounts:Accessible
via our employee-only portal with over 500 of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more
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Travel
Discounts:Including
family and friends - flights, hotels, tours, cruises, travel insurance and more
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Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
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Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
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Mental Health:Support and Employee Assistance Program for staff and family
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Social:Regular awards nights, social team building and industry events, with the prospect to attend global conferences (Bangkok in ****)
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Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
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Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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Please note: applications can only be considered by candidates who have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

📌 Walkme Digital Adoption Specialist - South Bank, Qld (Queensland)
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📍 Queensland