Qantas is seeking a Manager Business Improvement - Contact Centres to drive the quality assurance, compliance and continuous improvement strategy across CC&R; and Global Contact Centres. You will operate the Quality Assurance Program, using data, insights and AI-enabled capabilities to identify risks, opportunities and measurable improvements in customer interactions.
The role blends customer experience, quality assurance and operational excellence, partnering with stakeholders to implement
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📌 Ai-Driven Manager, Contact Centre Improvement (New South Wales)
🏢 Qantas
📍 New South Wales
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