Job Description
7 day shift roster between 9am-5pm, option to move to 9am-9pm in coming months
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Location: Sydney preferred (Eveleigh office), Hybrid and will consider remote for the right candidate
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At Chemist2U, we're helping transform how medication is managed and delivered across disability and care services.
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Our Verify platform connects prescribing, dispensing, delivery and administration in one place, helping support workers spend less time on paperwork and more time supporting participants.
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We're growing and are looking for a Verify Support Agent to join our Customer Support team.
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What you'll be doing
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You'll be the first point of contact for support workers, carers and providers who rely on Verify every day to support participants with their medications. Whether someone has a question about the Verify platform, needs support with a medication order, or is dealing with an urgent delivery issue, you'll be there to guide them through it and find the right solution.
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You'll work across email, live chat and other support channels, building relationships with customers and delivering a responsive, empathetic support experience. You'll also work closely with our pharmacy and operations teams to coordinate solutions when more complex or urgent situations arise.
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This is a role where customer service truly matters. The people contacting you are often supporting participants with complex needs and managing competing priorities, so your ability to communicate clearly, stay calm under pressure and provide confidence that the issue is being handled will make a real difference.
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Key responsibilities
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Be the first point of contact for support workers, carers and providers using the Verify platform
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Respond to customer enquiries via email, live chat and other support channels
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Help customers with medication orders, delivery enquiries and platform-related questions
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Investigate issues and coordinate solutions with our pharmacy and operations teams
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Identify urgent medication-related matters and escalated them appropriately
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Deliver a responsive, empathetic and solution-focused customer experience
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About you
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You'll thrive in this role if you're someone who enjoys helping people, solving problems and staying calm when things don't go to plan.
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Dispense Technician experience (essential)
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Strong communication and customer service skills
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Good judgement and the ability to prioritise competing issues
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Strong attention to detail and organisation skills
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Confidence working across multiple systems
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Highly regarded:
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NDIS, disability, aged care or support work experience
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Experience in a customer support environment
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Join a growing health-tech business making a genuine difference
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Be part of a supportive team that values collaboration and great customer experiences
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Help shape a brand-current role within one of our fastest-growing programs
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Use your pharmacy knowledge in a role that's about problem-solving and customer support
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Flexible working arrangements, with remote work considered for the right candidate
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Ongoing learning and development opportunities

📌 Customer Support Representative | Dispense Technician (New South Wales)
🏢 Seed HR
📍 New South Wales