Job Description
Customer Service & Booking Coordinator
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Weddings, Events & Beauty
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Full-Time or Part-Time | Privé Hair & Makeup
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Privé Hair & Makeup is Australia's leading mobile hair and makeup businesses, delivering premium beauty services for weddings, events, corporate activations and special occasions across Australia.
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Our national artist network supports clients across multiple states, with hundreds of bookings, enquiries, amendments and artist movements being managed behind the scenes.
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For our clients, their wedding or event may be one of the most important days of their life.
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That means the person communicating with them matters enormously.
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We are looking for an exceptional Customer Service & Booking Coordinator to become one of the key people responsible for delivering the Privé client experience from initial enquiry through to the final stages of their booking.
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This is a fast-paced, highly communicative role for someone who genuinely enjoys helping people, solving problems and keeping a large volume of moving pieces organised.
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THE ROLE
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You will manage a high volume of client communication across warm enquiries and existing bookings.
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Your day may include:
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Responding quickly and professionally to new enquiries
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Assisting clients with hair and makeup booking options
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Converting warm enquiries into confirmed bookings
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Managing booking amendments and client requests
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Coordinating artists across weddings and events
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Communicating schedule or artist changes clearly and confidently
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Updating bookings accurately within our systems
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Following up outstanding information and payments
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Liaising between clients, artists and our internal operations team
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Managing multiple email conversations simultaneously
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Taking detailed notes while speaking with clients by phone
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Ensuring every interaction leaves the client feeling heard, supported and confident
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Identifying potential issues early and escalating them when required
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This role requires someone who can move quickly without losing attention to detail.
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CUSTOMER EXPERIENCE IS EVERYTHING
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We are not looking for someone who simply "answers emails".
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We want someone who understands premium customer service.
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Our clients need to feel that the person on the other end of the phone or email:
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knows their booking, understands their concern and will get things sorted.
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You need to be warm and personable while also being highly organised, efficient and confident.
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Some conversations will be straightforward.
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Others may involve nervous brides, last-minute changes, artist availability, scheduling challenges or a client who simply needs reassurance.
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You need to be able to remain calm, solution-focused and professional throughout.
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YOU WILL THRIVE IN THIS ROLE IF YOU...
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Are exceptionally fast and confident with email communication
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Can manage a very busy inbox without becoming overwhelmed
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Are comfortable handling a high volume of client conversations every day
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Can talk on the phone while simultaneously taking accurate notes
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Are an excellent multitasker
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Have exceptional written and verbal communication skills
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Notice details other people miss
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Can prioritise quickly when several things need attention at once
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Have strong problem-solving skills
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Are naturally warm, reassuring and client-focused
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Can communicate difficult changes professionally
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Take ownership rather than waiting to be told what to do
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Enjoy working in a fast-moving setting
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Understand the difference between simply completing a task and delivering an exceptional client experience
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EXPERIENCE
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Experience within weddings, beauty, events, salons or hair and makeup is highly regarded, but it is not essential.
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What matters more is your proven ability to manage:
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High volumes of communication
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Customer enquiries
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CRM, Booking or appointment systems
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Client
expectationsComplex
schedules
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Multiple priorities
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High-end customer service
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If you have previously been recognised, promoted or rewarded for outstanding customer service, we want to hear about it.
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HOURS
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We are open to either:
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Full-time, or
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Part-time for an exceptional candidate.
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For the right person, we care more about finding someone outstanding than forcing the role into one particular structure.
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WHY JOIN PRIVÉ?
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You will become an important part of a rapidly growing national beauty business.
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You'll work closely with our operations, sales and artist teams and play a genuine role in shaping the experience thousands of clients have with Privé.
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This is a position where strong performance is noticed.
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For someone who thrives in customer service, communication and organisation, there is significant prospect to grow within the business.

📌 Customer Serivce & Booking Coordinator (Victoria)
🏢 Privé Hair Australia
📍 Victoria