Job Description
We're Capital on Tap Capital on Tap started because small businesses were underserved.
Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed.
We set out to fix that.
Today we're a financial platform - not just a credit card company.
We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable.
We've done a pretty good job so far, but we're just getting started!
This is a hybrid role - our Customer Growth Team works from the office 2 days a week
The Role
In this role, you will own the initial commercial relationship with recently approved SME customers.
These businesses already want access to our product — your role is to educate, activate, and grow their spend by understanding how their business works and showing where our card adds value.
You'll spend most of your time speaking directly with SME owner-directors and finance managers, helping them move from "approved" to "actively using us as a core payment tool."
This is a phone-led, target-driven role where success comes from commercial curiosity, resilience,



and the ability to influence decision-makers.
Responsibilities
Delivering a strong first experience for newly approved SME customers
Understanding each customer's business model and payment needs
Driving increased and sustained card spend through proactive outbound calls
Managing a high-volume portfolio and prioritising opportunities effectively
Making ***** outbound calls per day to decision-makers
Working towards clear spend and activation targets
Working towards clear spend and activation target
About you
Have experience in phone-based sales, account management, or customer activation
Enjoy working to transparent targets and KPIs and can evidence past results
Comfortable speaking with business owners and finance professionals
Commercially curious — you ask good questions and listen carefully
Resilient, competitive, and motivated by progression and performance
Can think on your feet and adapt your approach based on the customer
What you'll get in return
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
At any point, will you require a VISA sponsorship to work in the UK?
(Please note that we are unable to provide sponsorship at any point for this role) *

📌 Customer Activation Executive (Adelaide)
🏢 Capital on Tap
📍 Adelaide