Intraday Real-Time Workforce Optimizer (New South Wales)

Intraday Real-Time Workforce Optimizer (New South Wales)

21 Sep
|
Ikea
|
New South Wales

21 Sep

Ikea

New South Wales

IKEA is seeking an Intraday Specialist in Tempe, NSW. You will monitor real-time contact centre performance to keep demand and staffing aligned across channels. The role requires proactive analysis, stakeholder engagement, and action-oriented scheduling to optimise service levels.
Join a hybrid, permanent team within the Workforce Management group, with robust focus on forecasting, capacity planning, and intraday management using Genesys, Verint, Kronos, and Dialog.
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📌 Intraday Real-Time Workforce Optimizer (New South Wales)
🏢 Ikea
📍 New South Wales

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