Job Description
WeareHCLTech,oneofthefastest
-
growinglargetechcompaniesintheworldandhometo219,000+peopleacross54countries,superchargingprogressthroughindustry
-
leadingcapabilitiescenteredaroundDigital,EngineeringandCloud.
n
Thedrivingforcebehindthatwork,ourpeople,arediverse,creative,andpassionate,raisingthebarforexcellenceonaregularbasis.
We,inturn,workhardtobringoutthebestinthemaswestrivetohelpthemfindtheirsparkandbecomethebestversionofthemselvesthattheycanbe.
n
Areyoureadytobeanimportantpartofthisever
-
transformationaljourney?
n
Key Responsibilities and Accountabilities
n
Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, smart devices, Printers, VC rooms & applications.
n
Provide support for any IT related issue as direct by management.
n
Proactively monitor and well managed the Assets either in stock or in use
n
Provide weekly reports to management for all issues at assigned sites
n
Take ownership of incidents & service request and professionally manage them through to resolution(Ensure no breach for ticket SLA)
n
Manage Incidents, Servicerequest and Smart Hand tickets through Service Now
n
Provide Eyes and Hands on support for other IT teams, i.e. Networks, Security, Server or Voice team as required
n
Proactively manage assigned sites and suggest improvements and innovation.
n
Undertake other tasks as assigned by management
n
Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)
n
n
Desktop support 1st and 2nd line support
n
Microsoft 11/Ubuntu OS/IOS System installation and reimaging
n
Microsoft Office 365 support
n




Microsoft Outlook configuration, troubleshooting, housekeeping and administration
n
Network Basic Understanding
n
Mobile user support
n
Printer troubleshooting and management
n
Remote access though Citrix and Cisco VPN
n
Projector and audio-visual maintenance and support
n
Team player
n
Excellent communication skills English & Mandarin, written and oral
n
Ability to deal professionally with users, customers and suppliers
n
Ability to communicate technical information to nontechnical users
n
Self-motivate, committed and enthusiastic IT skilled, must be able to work on own initiative and without constant supervision.
n
Proven experience of working in a high-pressured corporate environment
n
Understanding of ITIL
n
n
Provide helpdesk support to end users
n
n
Handle telephone calls, e-mail and Chat.
n
Verify and log every call by following predefined policy and procedure
n
Diagnosing problems and determining the severity
n
Referring problems to support groups
n
Updating the user on the call status, and confirming with the user that problem is fixed
n
Ad hoc project and administration support
n
n
Required Technical and Professional Expertise
n
n
Basic English Skill. Good command of oral and written English.
n
Excellent communication, telephone manner,



technical skill and interpersonal skills
n
Self initiative, pro-active, hard working, good attitude and team player
n
Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
n
On-shift duty is required
n
Can accept flexible working hours
n
Call Centre & customer service experience is a definite advantage
n
n
Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.
n
CandidateDataPrivacyNotice|HCLTechnologies
n
Wearecommittedtorespectingyourprivacyandfortheprotectionofyourpersonaldata.
Yourpersonaldatawillbecollectedandprocessedinlinewithourcandidateprivacynotice:
-privacy-
notice.Thisprivacynoticewillhelpyoutounderstandwhatpersonaldatawecollectaboutyou,howweusethispersonaldata,andwhatrightsyouhaveregardingyourpersonaldata.
ByreplyingtothisemailorsubmittinganypersonaldatatoHCLTech,youacknowledgethatyouhavereadandunderstoodthecandidateprivacynoticeandhaveprovidedyourconsenttotheprocessingofyourdataforrecruitmentpurposesasdescribedintheprivacynotice
".
n
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

📌 Field Service Support/Deskside Support (Queensland)
🏢 HCLTech
📍 Queensland