Job Description
A chance to help shape where Clearance goes next, not just manage what's already there.
We're looking for an experienced Customs Broker who wants more than processing declarations and managing day-to-day operational activities.
This is a rare opportunity to help build a specialist customs function from the ground up.
Working closely with senior leaders, you'll help shape processes, influence strategy, solve complex customer challenges, and become one of the recognised experts in specialist clearance solutions across Australia and New Zealand.
If you've ever wanted the chance to have a genuine say in how a clearance function operates, this could be the opportunity you've been looking for.
Why this role is different
Most brokerage leadership roles involve stepping into an existing operation and maintaining what's already there.
This Role Gives You The Prospect To
Help build a brand-new specialist brokerage function from the ground up
Design and improve SOPs, workflows, controls and operating standards
Work with customers and stakeholders across Australia, New Zealand and APAC
Contribute to automation, technology and process improvement initiatives.
Solve complex clearance and customer challenges
Participate in customer meetings, presentations and solution design discussions
Recruit, coach and develop future team members as the function expands
May involve Travel within Australia and overseas
Work Monday to Friday professional hours, with hybrid flexibility once established in the role
What You'll Be Working On
You'll work on the shipments, customers and problems that don't fit neatly into standard brokerage processes.
As the Clearance Broker Lead, you'll be responsible for helping establish and grow a specialist clearance capability that delivers exceptional customer outcomes while maintaining the highest levels of compliance and operational excellence.
Lead the resolution of complex and escalated customs clearance matters
Support the design and implementation of operational processes and procedures
Act as a key technical expert for specialist brokerage activities
Partner with customers to develop effective clearance solutions
Collaborate with teams across Operations, Clearance, Commercial and Regulatory functions
Support training, knowledge sharing and capability development
Drive continuous improvement initiatives and process enhancements
Contribute to automation and system improvement projects
Ensure compliance with customs regulations and company standards




Provide guidance and support on complex brokerage issues
What Success Looks Like
Within your first year, you'll have:
Established yourself as a trusted expert for complex brokerage and clearance matters
Helped define how the new specialist customs function operates across Australia and New Zealand
Become a key contributor to the future direction of clearance operations across ANZ
We're interested in experienced customs professionals who combine strong technical capability with leadership potential and a passion for continuous improvement.
What You'll Bring To The Team
Significant experience in customs clearance, brokerage or international trade compliance
Strong knowledge of customs regulations and brokerage operations
Experience handling complex or escalated customer and clearance matters
The ability to influence stakeholders and build solid working relationships
A proactive, solutions-focused mindset
Strong communication and problem-solving skills
Experience coaching, mentoring or supporting team development
Relevant customs qualifications, licensing or certifications as required
What You Can Expect To Get
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.
Whether it's professional courses or on-the-job learning.
Leadership development or technical skills and training.
Tutoring, coaching, or mentoring.
The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
Competitive salary package
Hybrid working arrangements once established in the role
Rare opportunity to build a new specialist function
Regional exposure across Australia, New Zealand and APAC
Involvement in innovation, automation and business improvement initiatives.
Genuine influence over business processes and future strategy
Opportunity to grow your leadership profile within a global organisation
Health & wellness, employee assistance, and rewards and recognition programs




Special employee discounts on medical insurance, computers, electronics, travel packages, and much more...
Who are we?
At FedEx, moving the world doesn't only mean delivering for our customers around the globe.
Moving the world is also about creating what's next.
We're team FedEx – 500,000+ people strong around the world.
The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job, here you get a career for life.
It's a place to enjoy constant change, growth, and progress in your career.
Our willingness to innovate and transform is what keeps us at the forefront of our industry.
With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact.
By doing so, we are motivated to be better together.
And together, we always manage to drive and deliver excellence.
Our Values
Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
Equal opportunities
Our greatest asset at FedEx is our people.
We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are.
We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws.
We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested?
Everyone at FedEx has a part to play.
It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done.
And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.

📌 Specialist Customs Broker Lead (New South Wales)
🏢 FedEx Australia
📍 New South Wales