Department of Justice and Community Safety VIC – Melbourne VIC
You will lead teams that deliver redress services to people affected by past harm.
You will guide complex operations across two important redress schemes.
You will work with skilled people who care about respectful service.
You will shape better services while supporting fair and timely outcomes.
Fixed-Term (until 30/06/2028), full-time role earning $166,939 - $191,084per year, plus super.
What you will do
As senior manager, redress operations, you will lead two redress schemes.
You will guide staff, oversee daily work and provide advice on complex issues.
You will:
lead a
skilled
team to deliver high-quality redress services.
guide
complex
operational work, reviews, complaints and privacy matters.
provide
clear
advice to senior leaders on scheme operations and risks.
oversee
sound
decisions, budgets, records and reporting across both schemes.
lead
ongoing
improvements to policies, processes and services for applicants.
About you
A tertiary qualification in social services, business and/or public administration is highly desirable. You also need at least five years' experience leading multi-disciplinary teams.
You should also have:
senior leadership
experience in complex service delivery settings.
strong skills in
staff management
and improving team performance.
the ability to apply
complex rules
and authorisations to operational decisions.
strong




judgement and communication
skills when handling difficult issues.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Sally Finlay at ******.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly setting for all children and young people we have contact with, deliver services to, or are impacted by our work.
#J-*****-Ljbffr

📌 Senior Manager, Redress Operations (Melbourne)
🏢 Department of Justice and Community Safety, Victoria
📍 Melbourne