As Service Coordinator, you will be the operational backbone of our Service Department. You will coordinate technicians, schedule maintenance and repair works, communicate with clients, monitor job progress and ensure our service commitments are delivered efficiently and professionally. You'll need to be comfortable juggling competing priorities, solving problems as they arise and keeping things moving when plans inevitably change. You'll work closely with our Service Supervisors, technicians, administration and management teams to deliver a high level of customer service while maintaining efficient service operations.
Key responsibilities
Coordinate and schedule maintenance, repairs, inspections and testing of fire protection systems
Allocate jobs to technicians based on location, skills, availability and priority
Manage the daily workflow of field technicians and respond to changing priorities
Communicate with clients regarding bookings, access requirements, job progress, reports and follow-up works
Monitor outstanding jobs and proactively follow up delays, access issues, parts and additional works
Review technician job notes, photos and service documentation to ensure information is complete and accurate
Identify jobs requiring quotations, variations or further rectification works
Assist with preparing and following up quotes and variations




Coordinate return visits and remedial works
Ensure service documentation and compliance requirements are completed within required timeframes
About you
Previous experience in service coordination, scheduling, administration or a similar operational role
Experience within the fire, electrical, plumbing, HVAC, construction, facilities or other trade/service industries will be highly regarded
Solid communication skills and confidence dealing with clients, technicians and management
Excellent organisation and time management skills
High attention to detail and accurate data entry skills
The ability to prioritise competing demands and work to deadlines
Strong problem-solving skills and the ability to think on your feet
A calm and professional approach when things don't go to planGood computer skills and confidence learning new systems
Experience with service/field management software such as Simpro, Uptick or similar is advantageous, but not essential
About us
Fire Boar is a well established fire protection and asset maintenance business providing services across fire protection, passive fire, electrical and associated compliance services. We pride ourselves on delivering quality work, responsive service and practical solutions for our clients.
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📌 Service Coordinator – Fire Protection (Queensland)
🏢 Boar Group
📍 Queensland