Job Description
Join a large-scale enterprise transformation program as a SAP ESM Consultant, leading solution design and configuration for a major SAP Service Cloud V2 implementation. This is a client-facing role for someone who thrives on workshops, stakeholder engagement, and hands‐on configuration in equal measure.
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What you'll be doing
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Lead client workshops to map current and future state business processes
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Facilitate requirements gathering sessions with business and technical stakeholders
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Design end-to-end SAP Service Cloud V2 solutions covering case management, service request management, customer engagement, knowledge management, and service operations
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Configure organisational structures, business roles, workflows, business rules, queues, and service processes
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Define service request lifecycles, notifications, escalation processes, and work assignment rules
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Support integration design with SAP S/4HANA and other enterprise applications
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Prepare functional specifications and configuration documentation
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Develop and execute test scenarios, support UAT, and assist with defect resolution
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Support cutover planning and go-live readiness
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Conduct training workshops and develop training materials for business users
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What we're looking for
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Deep SAP consulting background with hands‐on delivery of customer service, case management, service operations, or field service solutions
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Proven experience implementing SAP Service Cloud V2 and/or SAP Enterprise Service Management (ESM)
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Track record leading discovery workshops and requirements gathering sessions
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Hands‐on configuration experience within SAP Service Cloud V2
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Robust stakeholder engagement, facilitation, and consulting skills
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Experience supporting testing, deployment, and hypercare activities
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Excellent written and verbal communication skills
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SAP Customer Experience (CX) implementation experience
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Experience in utilities or asset-intensive industries
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Experience in agile delivery environments and large enterprise transformation programs
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The details
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Contract, running through to 30 April ****, with a proposed start of September ****
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Sydney based
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Sap Esm Consultant (New South Wales)
🏢 Hr Partners
📍 New South Wales