Frida's Field is a restaurant and event space located on a beautiful eco-farm in Nashua in the Byron Bay hinterland, just 10 minutes from Bangalow and 25 minutes from central Byron Bay. We have been awarded a Sydney Morning Herald Good Food Guide Hat Award 3 times including in the **** awards.
We are looking for an experienced Venue Manager with a genuine love of food, beverage and hospitality. We are offering a competitive salary of $******k per year plus 12% super and an annual performance-based bonus (negotiable depending on experience).
This is a multifaceted and hands-on role suited to someone with experience in and passion for restaurant management, weddings & events, beverage list management, customer service and administration.
The role is full time (38 hours per week over 5 days). 3 days per week are running service and 2 days per week are for administration, rostering, ordering, preparation and planning. The role offers great work-life balance; most work hours are during the day, except when hosting a wedding or special event.
We are open for 3 lunch services per week on Fridays, Saturdays and Sundays - these are bookings-only, set-menu shared feasts, with just one sitting per day starting at 12pm and running until around 3pm. Service is similar to an event where all customers receive the same meal simultaneously, but it incorporates restaurant-style service standards with detailed menu tasting notes and taking beverage orders on the floor. The venue manager is required to be hands-on - interacting with customers, managing the FOH team, managing the pass, ensuring the venue is presentable etc.
Weddings and events are an essential aspect of the business and previous experience in this area is very highly regarded. We host around ***** weddings per year; and around 15 corporate events, private parties, and Frida's-run special events. Wedding couples are required to hire a wedding planner to support them in organising their wedding; and the Frida's Field venue manager works closely with them to ensure weddings run smoothly and are well executed. For other events, the venue manager either works directly with the customer or with an event planner (depending on the size and nature of the event).
Excellent beverage knowledge is a must for this role as is previous experience managing a restaurant beverage list, developing beverage pairings to match food menus, and managing wedding & events drinks packages.
A key part of the role is serving as the main point of contact for all customer enquiries at Frida's Field - including restaurant, weddings, and special events. The venue manager must be adept at managing customer relationships via email, telephone and face‐to‐face interactions.




Leading, recruiting and managing a great FOH team is also a major part of the role; including the ability to handle scaling the team up to run large events and down to run small lunch services. As a bookings-only venue, we always know how many guests are coming through the door and we adapt our staff rostering accordingly. A network of locally‐based hospitality connections is key.
This role suits someone who is excited to hold a key leadership role in a small, family‐run business and work closely with the other key leader in the business – our Head Chef Ally Waddell - a hardworking, passionate and super friendly professional who genuinely loves cooking and sourcing local produce. Our venue manager should be a great communicator, self‐motivated, well‐organised, and happy to work independently as well as collaboratively in a small, hard‐working team.
Main responsibilities
Team Management
manage the FOH team
train & recruit FOH team members to provide excellent customer service & ensure all team members can communicate our food & drink offering effectively
weekly team rostering via Deputy
ensure team timesheets and tips are correctly managed
manage the weekly payroll
ensure staffing costs are kept within our financial targets
Liaise with BOH team to ensure smooth service delivery, efficiency in meeting customer needs and continual improvement
Front of House Management
develop the daily seating plan & ensure any special dietary requirements are met
carry out restaurant opening & closing procedures including daily set up, pack down, cleaning, and closing the till
manage the pass to ensure food is delivered to customers in a timely and effective manner and that all special dietary requirements are met smoothly
iaise with BOH staff to ensure smooth service delivery, efficiency in meeting customer needs and continual improvement
Customer Relations Management
manage the restaurant booking system (NowBookIt)
answer all customer queries in a timely and professional manner via email & phone
ongoing customer relationship management with customers who have booked private events with us - ensuring needs are met and events run smoothly and all venue terms & conditions are complied with (including food & beverage catering management,



event quoting and invoicing, event scheduling in conjunction with external event planners when relevant, payment collection, etc)
provide venue tours to potential wedding couples & corporate customers on an ad‐hoc basis
Beverage Management
develop and actively manage a profitable beverage list for restaurant services & private events (including cocktails)
design beverage pairings for each new food menu (changes every 6 weeks)
staff training to provide good customer service & meet/excel sales targets
Venue Management
stock take, ordering and associated administration for all FOH, event, office, cleaning and farm shop supplies
carry out restaurant/event opening & closing procedures including set up, pack down, cleaning
ensure compliance with all health & safety, RSA, first aid, and employment regulations
FOH management for Events
manage all FOH activities for private events such as weddings, corporate experiences and private parties
manage set up and pack down of events
liaise with BOH team to ensure event catering runs smoothly
managing communications with customers and external suppliers to ensure all private events run smoothly (especially external event planners)
help develop and implement a calendar of Frida's Field in‐house special events that help to keep the Frida's Field brand appealing and drive profitability. Work with rest of team to implement.
identify and implement opportunities for business growth and continual improvement
liaise with business owners to provide regular feedback on business performance & identify growth opportunities
regular performance analysis & reporting
Key attributes
A positive attitude with a strong work ethic and a passion for providing outstanding customer service
Strong food and wine knowledge & passion
Outstanding leadership and ability to pull together an excellent FOH team
Excellent customer service and communication skills face‐to‐face, over email, and over the phone
Self‐motivated, independent, responsible
Happy to spend time working independently as well as in a small team
Ability to multitask and prioritize tasks given
Great attention to detail
Ability to keep calm throughout rapid‐paced and busy services
Ability to problem‐solve when under pressure
Commitment to quality, consistency, and presentation
Knowledge and adherence to all OH&S;, First Aid, RSA and employment regulation requirements
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📌 Venue Manager (Byron Bay)
🏢 Frida's Field
📍 Byron Bay