The IT Support Specialist provides technical support to internal users, ensuring smooth operation of IT systems, networks, and applications. This role includes but not limited to End Point Device/ Peripheral (e.g. Desktop, Laptop, Printer, Mobile Devices and Signage Display etc.) and Network Infrastructure and Peripheral Level 1 & Level 2 IT Support & Maintenance
JOB RESPONSIBILITIES
Provide support services to ensure all computer systems are functioning properly such as file servers, POS terminals, CCTV, Internet connection, Synology, PA System, Wi-Fi, network infra, and VPN connection, etc.
Install, support and maintain IT related hardware and software
Support daily IT operation and liaise with business users & IT team.
Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair, and maintenance of IT hardware & software
Maintain IT related contracts
Analyze computer / IT problems reported and recommend corrective, preventive and improvement measures
Maintain proper administration records of IT equipment inventory, software inventory,



software licenses, network & other IT related information
Provide training, guidance, and support to end users
Coordinate IT related projects, from new/upgrades of system deployment to current site opening or renovations.
Perform any ad hoc IT duties as assigned
JOB REQUIREMENTS
Diploma or above in Information Technology, Computer Science, or related disciplines
Minimum 2 years' relevant experience preferably gained from sizable firms or multinational companies
Solid experience in supporting Microsoft Windows, O365, AD.
Solid experience in supporting Windows Server and Android Device
Familiar with Windows operation systems and office applications
Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security
Strong problem solving and communication skills
Good command of spoken and written English
Able to work independently and under pressure
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📌 It Support Specialist (New South Wales)
🏢 Plaza Premium Lounge
📍 New South Wales