Lead café and retail shifts at Beerenberg, developing your team and delivering exceptional service with genuine country hospitality.
Lead busy café and retail shifts at Beerenberg's Hahndorf visitor destination
Deliver exceptional service within a sixth-generation family-owned business
Build a capable team and create memorable experiences for every visitor
Role Overview
For six generations, the Beerenberg family has been farming in Hahndorf and creating products enjoyed across Australia and around the world. The business remains proudly family owned, with a culture built around authenticity, excellence, passion and working together as one team. Beerenberg's Hospitality & Retail Centre is where visitors experience the brand firsthand through its café, retail store, farm experiences and genuine country hospitality.
Beerenberg is seeking two experienced Hospitality & Retail Centre Managers to lead its daily café, retail, tourism, events and seasonal Strawberry Patch activities. These are hands‐on, floor‐based positions responsible for ensuring each shift runs smoothly, safely and efficiently while every guest receives exceptional service. Reporting to the HRC Venue Manager, you will provide clear direction to the team, manage service flow and make confident decisions during busy periods. You will set the tone on the floor and create an setting where people work together, take pride in what they do and understand the importance of delivering the Beerenberg standard every day.
About the Person
You will be an experienced hospitality or retail manager who enjoys leading from the floor.



You can remain calm during busy periods, make practical decisions and ensure your team continues to deliver warm, attentive and efficient service.
You will be confident setting expectations, coaching employees and addressing issues as they arise. You will understand how café, retail and kitchen teams need to work together to create a seamless guest experience.
Most importantly, you will genuinely reflect Beerenberg's values. You will be trustworthy, enthusiastic and willing to help wherever needed. You will take responsibility, pay attention to detail and refuse to compromise on quality, customer experience or safety.
Key Responsibilities
Manage the daily café, retail, tourism, events and Strawberry Patch operations
Lead shift briefings and coordinate service flow throughout the day
Direct, coach and support employees during service
Prepare rosters and manage shift coverage, breaks and adjustments
Monitor labour and operating costs against budget
Coordinate onboarding, training and competency sign‐off
Address performance, conduct and attendance matters appropriately
Resolve guest service issues promptly and professionally




Maintain high presentation standards across the Hospitality & Retail Centre
Work closely with baristas to support coffee quality and workflow
Partner with the kitchen team to maintain food quality and service flow
Manage stock levels, cash handling and daily reconciliation
Support WHS, food safety, incident reporting and audit readiness
Step into higher duties when required to support the Venue Manager
Skills, Knowledge and Experience
Experience managing teams and shifts in a busy hospitality or retail venue
Confidence establishing service standards and holding a team accountable
A sound understanding of café operations, coffee service and workflows
An understanding of how front and back of housework together
Experience managing rosters, labour, stock and service standards
Strong problem‐solving skills during busy or changing service periods
A collaborative, supportive and hands‐on management style
A genuine commitment to exceptional guest service
Current RSA and food‐handling certification
Food Safety Supervisor certification, or willingness to obtain it
Qualifications in Hospitality or Retail Management are well regarded
Experience in tourism, agri‐tourism or regional food and beverage is highly regarded
The Hospitality & Retail Centre operates seven days a week. Availability to work weekends, public holidays and contribute during seasonal and peak trading periods is required.
For more information, please contact Joanne Murtagh OR Elena Bacon on ************
#J-*****-Ljbffr

📌 Hospitality & Retail Centre Manager (South Australia)
🏢 Harrison Mcmillan
📍 South Australia