Job Description
Admin and Customer Service Coordinator - Food Manufacturing
Evia Yoghurt Co.
Pty Ltd is an Australian family owned food manufacturing company dedicated to producing high-quality yoghurt products.
We pride ourselves on our commitment to excellence, innovation and customer satisfaction.
Our team values collaboration, integrity and a passion for delivering exceptional products to our customers.
We are a growing organisation that offers a supportive and engaging work environment where every team member contributes to our success.
About the role
We are seeking an Admin and Customer Service Coordinator to join our team at our new Pemulwuy, NSW facility.
This is a full-time position that plays a vital role in supporting the smooth operation of our manufacturing and customer-facing functions.
The coordinator will be responsible for managing administrative tasks, coordinating customer communications and ensuring efficient day-to-day operations across our facility.
This role is integral to maintaining strong customer relationships with all the major supermarkets whilst supporting the administrative backbone of our food manufacturing business.
Key responsibilities
Managing customer inquiries and providing responsive, skilled customer service support via phone, email and other communication channels
Processing customer orders, tracking shipments and resolving order-related issues promptly
Maintaining accurate records and databases for customer information, orders and transactions
Coordinating with production and logistics teams to ensure timely order fulfilment and delivery
Preparing and managing administrative documentation, including invoices, quotations and delivery notes
Scheduling appointments, managing calendars and coordinating facility visits or product demonstrations
Assisting with general office administration,



including filing, filing systems maintenance and document management
Liaising between customers, production staff and management to facilitate communication and resolve operational issues
Monitoring inventory records and flagging stock level concerns to relevant departments
What we're looking for
Proven experience in customer service, administrative support or a similar role, preferably within a manufacturing or food production environment
Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams
Strong organisational skills and the ability to manage multiple tasks efficiently whilst meeting deadlines
Proficiency in Microsoft Office applications, particularly Excel and Word, and experience with customer relationship management (CRM) or order management systems
Attention to detail and accuracy when handling records, data entry and documentation
Problem-solving ability and a proactive approach to identifying and resolving issues
Professional phone manner and a customer-focused mindset
Ability to work independently and as part of a collaborative team
Reliability and punctuality with the flexibility to support peak periods as required
Preferred: Experience in the food manufacturing or FMCG (Fast-Moving Consumer Goods) industry
What we offer
At Evia Yoghurt Co.
Pty Ltd, we value our team members and provide a supportive work environment.
We offer competitive remuneration, a stable full-time position with a reliable team and the opportunity to develop your skills within a growing food manufacturing company.
You will receive ongoing training and support to help you excel in your role.
We foster a collaborative culture where your contributions are recognised and valued, and we are committed to supporting the wellbeing and professional development of all our employees.

📌 Admin And Customer Service Coordinator - Food Manufacturing (Sydney)
🏢 Evia Yoghurt Co.
📍 Sydney