At RACQ,we'regood people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the Role:
At RACQ, our purpose is simple yet powerful: to create better outcomes for our members and the communities we serve. As a Roadside Assistance Contact Centre Consultant, you'll be there when our members need us most.
You'll be the calm, reassuring voice for stranded motorists across Queensland, listening carefully, acting quickly and coordinating help during what can be a stressful or unsafe moment. Working in a supportive and highly structured contact centre environment, you'll use your problem‐solving skills and attention to detail to ensure every member receives the care and assistance they expect from RACQ.
Part time, 30 hours per week across 5 days
Day roster working between the hours of 6:00am to 7:00pm
Monday to Sunday – working two weekends in every four
3 weeks fulltime training upon commencement
Role commences 9th November ****
What you'll be doing:
Answering inbound calls from members who require roadside assistance in their time of need
Accurately locating members and updating personal and vehicle details in our systems
Providing clear information on RACQ membership entitlements, benefits and available options
Following RACQ contact centre policies and procedures to ensure safety, quality and consistency
Delivering calm, professional and empathetic service that reflects RACQ's trusted brand
Why join RACQ?




When you join RACQ, you become part of an organisation that has been trusted by Queenslanders for more than 100 years. We offer purposeful work, strong team collaboration, and the opportunity to make a meaningful impact every shift, supporting our members to get home safely when it matters most.
At RACQ, we are committed to fostering a diverse, inclusive and respectful workplace. We believe our workforce should reflect the communities we serve and are dedicated to creating an environment where everyone feels supported and valued. If you require any adjustments or support during the recruitment process, please let us know at the time of application.
What we offer you:
Discover the full range of benefits available to our people on our careers page
Roadside Assistance cover for peace of mind while travelling to and from work
Free onsite parking at our Eight Mile Plains office
An onsite café offering convenient access to meals, snacks and your daily coffee fix
Explore all our employee perks athttps://
Successful candidates will be asked to complete background checks to progress their application.
Adjustments & Support
We're committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to for a confidential and supportive conversation or visit
#J-*****-Ljbffr

📌 Roadside Assistant Consultant (Queensland)
🏢 Racq
📍 Queensland