Customer Service Officer - Care Coordinator
Job Type: Contract position | Full time position
Job Description
We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction. In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Manage a high volume of inbound customer calls
Provide accurate information and timely resolution to enquiries
Navigate multiple systems while maintaining call quality and accuracy




Record and update customer information
Escalate complex matters where required
Deliver a consistently high level of customer service
About You
Previous contact centre experience is essential
Demonstrated experience handling high-volume inbound calls
Solid communication and active listening skills
Ability to build rapport and manage challenging conversations
High attention to detail and data entry accuracy
Comfortable working in a fast-paced environment
Strong problem-solving skills and ability to follow processes
#J-*****-Ljbffr

📌 Customer Service Officer - Care Coordinator (Queensland)
🏢 MTYU - Stones Corner
📍 Queensland