Job Description
Westan distributes a carefully curated selection of internationally-recognised audiovisual products, covering both commercial and consumer verticals across Australia and New Zealand. Established in ****, we started as an information technology distributor specialising in computer peripherals before restructuring into the audiovisual market in ****. Now, Westan has offices and specialised sales team across Australia and Recent Zealand, with headquarters in Melbourne.
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As well as holding local stock, our offices feature training and demonstration facilities to educate and assist our customers, and a technician workshop to aid in testing, diagnosis and repair of product. Distributing high-quality brands such as Epson, Samsung, Sonos, Klipsch, Onkyo, Naim and Focal in the consumer space, we have need of a talented in-office consumer support
technician/administrator
to complete our skilled ANZ Support team.
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Qualifications & Experience
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1-2 years' experience in a technical support or helpdesk role, ideally with exposure to audiovisual products, consumer audio or electronics.
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Interest or exposure to Level 2 diagnostics an advantage, with direct practical experience in consumer audio preferrable.
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Effective multi-tasker, confident and self-motivated with strong process-oriented capabilities.
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Good communication skills for customer and internal team queries and projects.
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Accreditations and certifications will be an advantage but not necessary.
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Tasks & Responsibilities
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Responsibility of managing, controlling and resolving queries and cases via a ticket system within our SLA expectations.
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Troubleshoot and problem-solve to diagnose, test, replicate and resolve product issues, with support and guidance from senior team members.
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Responsible for technical helpdesk and customer support, fielding queries from multiple sources, including phone and email.
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Excellent technical written and verbal communication skills, especially in customer liaising.
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Creating and maintaining up-to-date documentation of technical product and issue resolution.
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This role is in-office only and may involve some heavy lifting from time to time.
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Work with a dynamic company. Empathy, open communication and collaboration are some of the key culture codes of our organisation.
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Great support team with years of experience across Australia and New Zealand.
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Learn and be exposed to high-quality brands in the consumer space, with support to grow into more senior technical responsibilities.

📌 Consumer Support Technician/Administrator (Victoria)
🏢 Westan Australia
📍 Victoria