Receptionist/Administration & Accounts Support
Action Rehab Hand & Upper Limb - Brendale QLD
An exciting opportunity awaits to join our National Action Rehab Network in our Administration team.As a Receptionist/Administrator, you will play a key role in managing communication and administrative support for our Queensland-based team. This multi-faceted role involves handling incoming and outgoing calls, managing email inboxes, coordinating appointments, and assisting with patient records and other office tasks to ensure efficiency. There is a component of stock management/logistics for consumable items used within our clinics and a key role within our accounts team.
About the Company:
At Action Rehab, we are a leading provider of specialised care for Upper Limb Injuries. Our team of Occupational Therapists and Physiotherapists are dedicated to helping individuals recover from injuries, surgeries, and chronic conditions. Our team of experienced therapists work closely with patients to develop personalised treatment plans that promote healing, improve mobility, and enhance quality of life.
We are currently looking for a detail-oriented and efficient Receptionist/Administrator to join our team and ensure the smooth operation of our clinics.
Key Responsibilities:
Answer incoming phone calls and direct them appropriately.
Monitor and manage email inboxes, responding to patient inquiries and forwarding messages to relevant team members.
Schedule appointments and ensure accurate patient information is recorded.




Maintain patient records with confidentiality and accuracy.
Assist with processing patient payments and managing billing inquiries.
Handle general administrative tasks such as filing and data entry.
Monitoring Stock level, packing deliveries and organising transport to/from our Queensland based Clinics.
Providing assistance to our accounts team as required with; account follow up, liaising with Case Managers at third party providers, remitting invoices.
Skills & Experience Required:
Strong communication skills, both written and verbal.
Experience managing phone calls and email correspondence.
Excellent organisational skills and attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Prior experience in an administrative or customer service role, ideally in a healthcare setting.
Ability to multitask, work independently, and prioritise tasks effectively.
Professional, courteous, and focused on delivering a high standard of service.
Ability to maintain patient confidentiality
Knowledge of allied health practices, private health rebates, and Workcover claims is advantageous but not essential.
Thrive in a rapid-paced environment
Must have the right to work in Australia with no restrictions.
Why Join Us?
Be part of a supportive and professional team dedicated to patient care.
A collaborative and friendly work environment.
Ongoing support and professional development
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📌 Receptionist/Administration & Accounts Support (Queensland)
🏢 Action Rehab Hand & Upper Limb
📍 Queensland