Job Description
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
n
Lead a high‐performing team. Shape customer experience. Grow with a trusted national brand.
n
O'Brien® Automotive Glass is looking for an experienced, people‐driven leader to manage our Cranbourne Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‐paced, hands‐on environment and love developing teams, this is your next career move.
n
Why You'll Love This Role
n
You'll be the heartbeat of a high‐volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.
n
You'll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.
n
What You'll Be Doing
n
n
Leading, coaching and inspiring your team
n
Delivering exceptional customer service
n
Managing key relationships with customers, insurers and suppliers
n
Overseeing daily and weekly scheduling in a fast‐moving environment
n
Monitoring performance, KPIs and budgets
n
Driving safety, quality and continuous improvement
n
Building a positive, high‐performance culture
n
n
About You
n
You're a people‐first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‐on environment and know how to influence, motivate and build solid teams.
n
You'll bring:
n
n
Experience as a people leader, with strengths in coaching and performance management
n




Strong communication and stakeholder management skills
n
Confidence using systems and analysing operational data
n
A collaborative, engaging leadership style
n
Commitment to operational excellence and business growth
n
Automotive industry experience (highly regarded but not essential)
n
n
What's In It For You
n
n
Supportive senior leadership team
n
Ongoing learning, development and career progression
n
Incentive program based on performance
n
Employee discounts across O'Brien® and partner brands
n
Laptop, phone and uniform provided
n
Recognition and reward programs
n
Community service and volunteering leave
n
Be part of an iconic Australian brand
n
n
Must have full Australian working rights.
n
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
n
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
n
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
n
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

📌 Service Centre Manager (Victoria)
🏢 O'Brien
📍 Victoria